WHAT YOU WILL BE DOING

WHAT YOU WILL BE DOING

Want an Opportunity for a Career or to Restart Your Career in Banking? Join Santander Bank's Team of Customer Service/Collections Representatives in the Collections Department is a Great Way to Start!

We are seeking dependable & coachable candidates. It's helpful but not necessary to have experience working within a Retail Bank, Collections, or Customer Service Call Center.

We're Hiring Customer Service Representatives for our Next Collections Training Class Starting February 27th, 2023. This position is Location-Dependent and the job itself is in East Providence, RI - USA and it pays $20/hour.

The Customer Service/Collections Representative is responsible for the collection of past-due consumer loans, overdrafts, and credit card accounts via telephone contact with customers, resolving customer issues about their outstanding balances, and negotiating repayment terms with customers in accordance with bank guidelines.

RESPONSIBILITY STATEMENTS

• Takes inbound calls and makes outbound calls
• Identify customer service issues and route them to the appropriate area for resolution
• Provide first-tier support to resolving customer service issues
• Uses skip tracing techniques to locate and contact customers
• Advise customers of their responsibilities under the terms of the contract
• Provide individual loan counseling on acceptable repayment terms
• Communicates with other departments regarding special circumstances on customer accounts
• Sets up arrangements for repayment on past-due accounts
• Makes updates on customer information on accounts
• Works customer collection issues
• When hired, will attend a 4-week Collections/Customer Service Training Class in East Providence, RI - Monday – Friday 8 am – 5 pm
• Hours of Operation: Monday/Tuesday/Friday 8:00 am to 5:00 pm & Wednesday/Thursday 11:00 am to 8:00 pm
• This job is location-dependent - East Providence, Rhode Island

EDUCATION - High School Diploma or GED - 0-3 years of professional work experience.

EXPERIENCE - Banking, Collections, or Customer Service Call Center experience preferred.

SKILLS & COMPETENCIES -

• Work independently as well as part of a team to meet common objectives.
• Basic computer and data entry skills.
• Strong analytical and problem-solving skills.
• Strong organizational and prioritizing skills.
• Strong verbal and written communication skills.
• Seek information to understand customer needs.
• Communicate clearly and precisely.
• Listen carefully and ask questions to clarify for better understanding.
• Define issues accurately and identify the critical components.
• Demonstrate the organization's customer service standards.
• Able to change direction as project demand dictates.
• Comfortable with change and can alter tasks with guidance.
• Ask questions to understand the impact of changes on one's own job.
• Always maintain professional behavior in representing the company.
• Complete all routine work in a timely manner and accurately.
• Is aware of their own impact on others.
• Understand the central role the risk management function plays in the organization's environment.
• Respond to internal and external requests as needed.
• Adhere to policies, procedures, and instructions of management.
• Learn to identify and flag items non-compliant with regulations.
• Support multiple teams simultaneously.
• Function as a team player.
• Work effectively in team settings.
• Show appreciation for others' help and lend a hand when needed to complete shared tasks.

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Working Conditions:

• Frequent Minimal physical effort such as sitting, standing, and walking.
• Occasionally moving and lifting equipment and furniture are required to support onsite and offsite meeting setup and teardown.
• Physically capable of lifting up to fifty pounds, able to bend, kneel, and climb ladders.

Employer Rights:

• This job description does not list all the job duties of the job.
• You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based on your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time.
• This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: East Providence, RI, East Providence

Other Locations: Rhode Island-East Providence