Technology Support Specialist Job at City of Charlotte and Mecklenburg County
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.
The Technology Support Specialist reports to the I&T Application Supervisor and supports the overall operation and cyber security aspects for the transit mobile network and mobile infrastructure systems, mobile data, related subsystems, and interfaces in support of the Charlotte Area Transit System (CATS).
This position will be responsible for technology project implementation and support of mobile transit operational, business and fare collection systems. These systems include but are not limited to: complex networks (mobile routers and data modems), operating systems (Windows, Linux, IOS, etc.), communications hardware (data, radio, VoIP), SCADA systems, CCTV systems, fare validating systems, industrial control equipment, desktops/laptops, and all electronic technology related devices.
This position interacts with staff, vendors, consultants, contractors, and users throughout I&T and CATS project development, implementation, and support. Implements transit business technology requirements and ensures compliance with National ITS standards, while adhering to local, state, and federal guidelines, directives, and mandates. Requires experience in non-traditional technology environments and has ability to work independently, as priorities will fluctuate.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Major Duties and Responsibilities
- Supports the transit SCADA and industrial controls technology infrastructure to include hardware, operating systems, communications systems (data, voice, radio) and interfaces.
- Performs technical project implementation duties.
- Supports operational technology to meet the business need.
- Works with peer infrastructure and cyber defense teams to meet information security objectives
- Communicates and documents issues, action items and corrective maintenance
- Assists in transit technology asset tracking
- Participates in rotating on-call support for operational systems
Knowledge, Skills & Abilities
- Knowledge of mobile data communication platforms and related subsystems
- Knowledge of industrial controls technologies
- Must possess strong oral and written communication skills
- High level of professionalism, integrity and commitment to quality Ability to work in team environment
- Ability to organize, meet priorities, complete tasks, and meet deadlines with minimal supervision
- General knowledge of NFPA, NEiS, and BICSI standards and codes
- Demonstrate ability to design, establish, test, troubleshoot, and support IT systems
Preferred Qualification
- Associate degree in a technology or engineering field of study -or- military equivalent -and- experience supporting relevant systems and applications.
- IT certifications highly desired in computing, networking, information security, server/storage, or applications.
- Network cabling knowledge, low voltage power systems
- Experience with the support of vehicle location SCADA systems or supporting and troubleshooting electronic technology infrastructure in a transit environment
- Experience with additional transit related technologies, such as OS platforms, wireless systems, VoIP, radio communications, CCTV systems, real-time information systems, headway signage systems, on-board vehicle information systems, passenger counting system
Minimum Qualifications
High School diploma/GED with (5) years of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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