Company Overview

Founded in 1986, Asset Living is a true third-party property management firm with decades of experience delivering exceptional value to partners across the nation. As a leader in third-party property management, Asset Living is the fourth largest in the country (National Multifamily Housing Council's Top 50) and remains the No. 1 third-party student housing property manager in the U.S. for 11 years in a row (Student Housing Business). With over 36 years of experience, Asset Living's growing portfolio includes a multitude of properties across the country that span the multi-family, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living presently manages a portfolio consisting of approximately 175,000+ units and 125,000+ beds. Asset Living is a family made up of diverse backgrounds, unique ideas, and distinct personalities. Recognized as one of the nation's Best and Brightest Places to Work, professionals join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Support Systems Specialist

In general, the purpose of the Support Systems Specialist is to assist in the development and roll-out of special reports, new systems, and the maintenance of existing systems. The Systems Specialist is expected to take a hands-on approach to necessary duties to accomplish objectives and facilitate the successful performance of others. The Support Systems Specialist assists with migrations, Gross Potential Rent, and month-end reporting. The Support Systems Specialist will help resolve issues and assist employees with the property management software system. The Support Systems Specialist is the first point of contact with the support team.

Essential Duties & Responsibilities

• Maintain the property management software & Quickbase system and create custom reporting.
• Maintain, generate, expand reporting in Quickbase system & general back end management upkeep.
• Maintain Tableau workbooks weekly.
• Assist with month-end reporting and potential gross rent.
• Assist with migrations.
• Develop and maintain the Microsoft dynamic CRM platform within Office 365, including developing new functionality, bug tracking/remediation, tracking leads and processes and timelines, adding users, daily maintenance and updating, etc.
• Integration of systems into the Microsoft Flow workflow product, including developing, expanding, and maintaining the trigger system for incorporating employee status change, weekly workbook files, etc.
• Creating and implementing new Microsoft forms for takeovers surveys, Due Diligence, etc.
• Develop, expand and maintain Asset power apps; updating of front-end of system and user interface side.
• Build, expand and maintain running reports in new Microsoft reporting platforms, including PowerBI and Microsoft Reporting Services.
• Access disparate data sources (Databases, XML, and flat files) and apply internal and external business rules, policies, and data quality measures
• Assess/verify the effectiveness and accuracy of new data sources
• Develop analytics visualizations, reports, and dashboards in Tableau and PowerBI
• Management of users, files, and processes for ShareFile application management.
• Generate monthly and weekly reporting, creating custom reporting as requested.
• Assist with special projects
• Assisting in resolving support tickets and holding a backup for support as needed.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.