Summary The Service Advisor will be, a customer centric focused individual that is readily available to address any customer need pertaining to the service to their vehicle. Will Report directly to the Service Manager.

Essential Duties

· Meet Percent to sales goal as set by management

· Address all customer needs in relation to vehicle service

· Listen and respond to, customer's description of vehicle symptoms, and provide recommendations including but not limited to the following: clarifying the description of problems; conducting inspections; checking vehicle to verify warranty and service contract coverage by examining records and papers; explain provisions and exclusions.

· Prepare accurate estimates by costing materials, supplies, and labor; calculate customer's invoice, including deductibles.

· Review all Multipoint inspections with customers in detail

· Prepare repair orders (RO) by listening to the customer's concerns and all causes discovered, as well as repairs and services required; obtain approval signatures; enter the repair order (RO) into the company’s service database system.

· Maintain excellent customer rapport by explaining estimates in a professional & customer oriented manner including: the expected time to return the customers vehicle; obtaining customer's approval of expected estimates; obtaining and providing the customer with, contact information, answering any questions and/or concerns; arranging for towing and temporary transportation.

· Responsible to keep the customers informed of the status of the vehicle throughout the service process.

· Will perform other duties assigned by management

Computer Skills

· Ability to use Microsoft, Outlook, Word, & Excel

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Education and/or Experience:
Maintain Green CSI monthly by factory standards.

· Complete and maintain all Factory training for Certification.

· 1 to 2 years of experience as a service advisor preferred

· 1 to 2 years of customer service/ sales experience preferred

Mathematical Skills

Ability to add, subtract, multiply, divide, to calculate repair orders, & invoices, to provide accurate accounting information to customers and supervisors.

Certificates, Licenses, Registrations

Valid Driver's License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Will be an open office environment, will be required to perform duties outdoors as well as in doors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $60,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• Day shift

Work Location: In person

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