Senior Software Applications Support - Municipal Public Defender's Office Job at City and County of Denver
About Our Job
Please apply as soon as possible as this posting may close without notice
The Office of the Municipal Public Defender is dedicated to providing an equitable, inclusive, and diverse work environment. Through Equity, Diversity, and Inclusion efforts, we strive to respect and honor differences, create a culture of compassion, collaboration, and common purpose for sharing our talents, skills, and creativity with each other. We are committed to removing barriers and providing opportunities. The successful candidate for this position must demonstrate these core operating principles.
Our Mission
To provide excellent legal representation and holistic support to our clients by upholding their rights and telling their stories.
Our Vision
Ensuring access to justice and equitable outcomes by advocating for the individuals we serve.
Our Core Values
- Fight for Equity and Equal Representation
- Build Rapport and Trust through Support
- Deliver Client-Centered Justice
- Listen To and Advocate For
- Respect Dignity and Restore Hope
The Denver Office of the Municipal Public Defender seeking a Senior Software Applications Support. This role performs full performance level professional support to coordinate and manage activities related to the support, deployment, configuration, and usage of departmental and/or other application systems to support our office’s goals.
In this role, you will assist with the documentation, testing, implementation, maintenance and modification of primarily off-the-shelf application software, including but not limited to:
- Microsoft Office Applications (Word, Excel, Outlook, etc.)
- Cloud-based Customer Relationship Management (CRM) platforms (e.g. Salesforce)
- Audio, video, and photo editing software
- Software issues for supported hardware (printers, laptops, etc.)
- Routine troubleshooting for all office software
- Assist attorneys with technology in the courtroom
- Perform other related duties, as assigned or requested
About You
Our ideal candidate will possess the following qualifications/skills:
- Work closely with department managers, and application users to document and/or design/redesign effective business processes, including projects that require effective implementation or reimplementation
- Make recommendations on improvements to business processes and applications, with the goal of delivering enhanced representation and outcomes (e.g., faster application processing times, automating current manual or inefficient processes, etc.)
- Creates and provides custom reports/queries for attorneys, administrators, and supervisors
- Communication – Composes, reviews, edits, and issues written materials for diverse audiences and communicates in a succinct and organized manner that is appropriate for context, time, and place. Strong interpersonal communication skills are necessary to work in our office and at the courthouse
- Ability to develop and conduct training sessions and communicate new processes to employees with limited technical experience
- Technical Competence – Works with, understands, and evaluates technical information related to the job; advises others on technical issues
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education Requirement: Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a directly related field.
- Experience Requirement: Five (5) years of professional Information Technology experience maintaining, implementing, and modifying application software.
- Education & Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post high school education.
- Additional appropriate education may be substituted for the minimum experience requirements.
To be considered for this position, you must include the following on your job application (upload the multiple attachment(s) to the Resume/CV section on the My Experience tab):
- Updated Resume/CV – Required
- Cover Letter – Required
About Everything Else
Job Profile
CA3065 Applications Support Administrator Senior
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$68,905.00 - $113,693.00
Starting Pay
$75,000.00 - $90,000.00/year, based on education and experience
Agency
Office of Municipal Public Defender
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
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for English or
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for Spanish.
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