Classification Title

Public Safety Telecommunicator - Metro

Working Title

Police Telecommunicator (Two Vacancies)

Location

Boone, NC

Job Category

6

Position Number

061311

Department

University Police - 430500

Description of University

Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Minimum Qualifications

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work.
Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment.
Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.
All degrees must be received from appropriately accredited institutions.

Special Note: This is a generalized representation of positions in this class and is not intended to identify essential work functions per ADA. Examples of competencies are primarily those of the majority of positions in this class, but may not be applicable to all positions. Ability to create and maintain collegial working relationships with customers and co-workers, contribute to a positive and inclusive work environment, and serve as a productive team member is expected in all positions.

License/Certification Required

Essential Job Functions

Be the calm in the chaos: Join our University Police Department as a Police Telecommunicator!

• Serve as the primary emergency contact for campus.
• Receive emergency messages from students, faculty, staff, campus police and/or other law enforcement officers reporting a variety of situations such as criminal acts, traffic accidents or
  illness.
• Relay information to campus police officers, other law enforcement units and/or appropriate medical units identifying the problem and directing them to the appropriate destination.
• Responsible for operating a telecommunications console, two-way radios and Division of Criminal Information (DCI) terminal.
• May serve as the receptionist, perform various clerical duties and other related duties assigned as necessary.
• Listens to callers and quickly ascertains the nature of the call. Obtains and extracts relevant
  information. Interprets and analyzes messages from callers.
• Applies judgment in responding to callers. Speaks clearly and distinctly; effectively uses language and tone to calm distressed callers and to provide aid/assistance via phone until help arrives.
• Transmits radio messages quickly and concisely. Directs emergency personnel to the scene and conveys relevant information to responders. Interacts with co-workers,
  supervisors, law enforcement and emergency response personnel (including those from other
  jurisdictions), university officials, media, and the general public to relay information and coordinate activities.

Knowledge, Skills, & Abilities Required for this Position

• Ability to speak concisely and distinctly. Ability to relay information to campus police officers, other law enforcement units and/or appropriate medical units identifying the problem and directing them to the appropriate destination.
  
• Ability to efficiently receive and transmit message while working under pressure. Employees receive emergency messages from students, faculty, staff, campus police and/or other law enforcement officers reporting a variety of situaitons such as criminal acts, traffic accidents or illness.
  
• Ability to operate a CAD system, radio console, University computer programs, two-way radios, the Division of Criminal Information (DCI) console, monitor Closed Circuit Camera System, Fire and numerous other alarms and operate a multi-line telephone.
  
• Employees serve as the receptionist and perform various other clerical duties on the 7:00 p.m. to 7:00 a.m. shift.
  
• Other related duties may be assigned as necessary.

Preferred Qualifications

Type of Position

Permanent Full-Time

Staff/Non-Faculty

Staff/Non-Faculty

Appointment Type

1.0

Work Schedule/Hours

Twelve-hour shifts, rotating four(4) days on and four (4) days off.
either 7am-7pm, or 7pm-7am depending on yearly shift bid.

An additional 10% Shift Differential Pay applies for Evening and Overnight Hours

Number of Hours Per Week

40

Number of Months Per Year

12

Mandatory Staff

Yes

Physical Demands of Position

There is a lot of repetitive sitting and standing due to the majority and location of the equipment that must be used to carry out the daily responsibilities and due to the location of the reception area.

Overall Competency Level

Journey

Salary Grade Equivalency

Salary Range

Anticipated Hiring Range

$31,200 to $50,082 (PLUS an Additional 10% Shift Differential Pay for Evening and Overnight Hours)

Required Functional Competencies to Successfully Perform Job Duties.

Communication-Verbal: 1. Listens to callers and quickly ascertains nature of call. Obtains and extracts relevant information. Interprets and analyzes messages from callers. 2. Applies judgment in responding to callers. Speaks clearly and distinctly; effectively uses language and tone to calm distressed callers and to provide aid/assistance via phone until help arrives. 3. Transmits radio messages quickly and concisely. Directs emergency personnel to scene and conveys relevant information to responders. 4. Interacts with co-workers, supervisors, law enforcement and emergency response personnel (including those from other jurisdictions), university officials, media, and the general public to relay information and coordinate activities.

Decision Making: Analyzes messages and information in order to determine priorities; recognizes critical incidents; coordinates response; initiates action based upon acquired information and knowledge of operating procedures. Makes consistently sound and accurate dispatch decisions.

Technical Knowledge: 1. Learns Federal Communications Commission (FCC) rules and regulations pertaining to radio transmissions. Learns departmental policies and procedures related to the answering, response, and dispatch of calls; works under close supervision. 2. Learns to operate required telecommunications and information technology 3. Learns the general operations and procedures of applicable state and local public safety organizations (including law enforcement agencies, fire and rescue, security, and other response units). Learns the relevant infrastructure of the jurisdiction (e.g., roads, buildings, location of emergency response units). 4. Obtains DCI certification. Adapts to changes in telecommunications procedures and systems adopted by the department.

Posting Date

05/12/2023

Closing Date

05/28/2023

Competency Level Statement

If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.

Special Instructions to Applicants

• Please attach the required document: Cover Letter.

• Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

• List a minimum of 3 professional references in the application.

Search Chair Name

Sandra Evans

Search Chair Email

evansss@appstate.edu

Disability Accommodation Information

Individuals with disabilities may request accommodations in the application process by contacting Maranda Maxey, Director & ADA/504 Coordinator, at 828-262-3056 or maxeymr@appstate.edu.

Applicant Pool Preference

External (Post on the Web)

AA/EEO Statement

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Important Contacts:

Associate Vice Chancellor of Human Resources/Affirmative Action
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187
hr@appstate.edu

Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144
titleix@appstate.edu

ADA/504 Coordinator & EEO Officer
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056
equalopportunity@appstate.edu

We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

Clery Act:

Clery Act Compliance
Division of Institutional Integrity
PO Box 32126
Boone, NC 28608
(828) 262-8111
clery@appstate.edu
https://police.appstate.edu/clery

Diversity and Inclusion at Appalachian

We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.

Background Check Statement

Any offer of employment to a successful candidate will be conditioned upon the University’s receipt of a satisfactory criminal background report.

Eligibility for Employment

Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.

Quick Link

https://appstate.peopleadmin.com/postings/40110

Posting Number

201502248P