Manager, Operations Training Job at BetMGM LLC
Manager, Operations Training
Jersey City, NJ
About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
About the Role
Key Responsibilities
The purpose of the role is to oversee the scoping, design, management, delivery, and providence of all operations training aspects and KPIs.
The successful candidate will thrive in a dynamic, ever evolving marketplace and should possess a passion and flair for product knowledge, information, and training management.
Key Responsibilities
- Support and oversee the design and delivery of various operational, mandatory, and regulatory technical trainings to ensure ongoing upskilling, team performance and to meet service group objectives
- Manage a team of trainers across multiple geographies to ensure that we are the leading service provider across the marketplace
- Identify and monitor training needs in the operations team
- Design, plan, and implement training programs, policies, and procedures
- Ensure that all staff are trained in effective communication skills and are knowledgeable about the products we offer
- Onboard, lead, mentor and empower our Operations trainers on product knowledge, backend tools, training and presentation skills, techniques, and methodology
- Remain current on trends and innovations in learning world
- Works closely with teams across recruiting, learning and development, and employee management functions to ensure that creative solutions and programs are in place to find and foster talent
- Report KPI’s and decide improvement plans
- Working closely with site management to ensure all key processes are captured and documented for training and quality requirements
- Maintain training registers and regularly report on compliance and training KPIs as required by the business
Essential Functions
- Must be able to stand or sit and operate computers and other technological devices for extended periods of time
- 5+ year of experience in training. Proven success leading learning teams
- Qualification in training design / delivery is essential. Experience of developing online learning is desirable
- Bachelor’s degree preferred
- Competent with MS Office suite
- Any additional certifications are a plus
- Experience building effective training plans and processes that support business goals
- Superior communication skills and confidence in managing varying levels of stakeholders is essential
- You adapt well to changing needs and priorities and can pivot easily to achieve goals and deadlines
- Experience working at innovative and fast-paced environment is a plus
Qualification
- Assertive yet professional demeanor, persistent and willing to lead the way
- Be a culture-builder, leveraging the organization’s passion for serving our players across legalized states
- Influencing skills are essential. BetMGM is not a command-and-control environment
- An exceptional leader experienced in coaching and developing talent. Able to set a vision and motivate a team to reach a goal while creating a fun and productive culture
- We work in a dynamic environment with a high degree of ambiguity. A successful candidate must be able to quickly identify problems, develop meaningful solutions, and drive work forward. We need a leader who can ensure the delivery of ideas to market and shepherd others work to completion.
- We continue to innovate and may not have all the systems and tools and people in place. A successful candidate will be comfortable with that level of ambiguity and thrive on the challenge of driving the business forward while building underlying capabilities.
- We value transparency. There is no “me” culture. Communication and collaboration across the entire team will lead to greater individual and collective success.
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
- Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
- Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
- Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
- Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.