Manager, CX Engagement (based in Nashville, TN or Las Vegas, NV) Job at Warby Parker
This is a full-time hybrid position based in Nashville or Las Vegas.
Warby Parker is on the lookout for a motivated and experienced Customer Experience (CX) Manager. In this position, you'll work cross-functionally to strategically lead and develop a team of people managers to drive nothing short of amazing employee and customer experiences. Exercising your awareness of the broader business, you'll steer your team toward hitting their personal performance goals and meeting our company's targets. Along the way, you'll have opportunities to share knowledge and manage strategic projects and programs cross-functionally. Previous experience providing customer-service and managing large teams will set you up for success in this role. Sound like the job for you? Keep reading!
What you'll do
- Drive improvements to both individual and team performance and lead efforts impacting the employee life cycle for all roles on our CX Engagement team
- Establish and report on KPIs and identify opportunities and solutions to consistently meet and improve performance
- Identify, scope, and lead strategic projects and initiatives that support the objectives and goals of the CX department and the broader organization
- Clearly communicate to the broader CX team and cross-functional partners to ensure alignment across expectations, priorities, and responsibilities
- Analyze, report, and present team successes and learnings to leadership, cross-functional stakeholders, and external partners
- Cultivate a deep knowledge of the company and the industry, identifying how the broader strategy influences the success of your team
Who you are:
- Backed by 5–7 years in a management role at a complex, customer-focused, operationally excellent organization
- Available to work in a hybrid capacity based on your schedule
- An excellent communicator who's able to clearly convey a team vision, motivate individuals to take action, and manage change effectively
- Able to analyze information regarding our business requirements and structure to synthesize meaningful recommendations
- An energetic, empathetic, influential, and effective manager with the ability to coach and develop others
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Some benefits of working at Warby Parker for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
- And more (just ask!)
Warby Parker requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. Warby Parker is an equal opportunity employer and will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated.
If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").
About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.
Please Note :
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