Guest Service Specialist- NCSA Job at AdventHealth Orlando
Description
Qualifications
What You Will Need:
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
Guest Services Specialist -
AdventHealth Celebration
Location Address: 404 Celebration Place, Celebration FL 34747
Top Reasons to work at AdventHealth Celebration:
- Established in 1997 and now a 203-bed hospital
- AdventHealth Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disney’s planned community of Celebration, Florida
- The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a 'living laboratory' of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease
Work Hours/Shift: Full Time (Our normal hours of operations are 6:30AM-5PM. However, we do occasionally have night events as well. We are open Sunday-Friday, never on Saturdays)
You Will Be Responsible For:
- Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork as outlined in the organization’s Performance Excellence Program booklet.
- Monitors and supports robotic and non-robotic events in progress, providing timely customer service from pre-event through close of programs; this includes but is not limited to supporting catering needs for all programs.
- Monitors the maintenance of Nicholson Center conference space; maintains the physical appearance of the conference space as a premier and critical tour stop for potential clients/partners.
- Handles Registration Desk duties as assigned, managing customer check-in, customer service, and other tasks as they arise.
- Utilizes a flexible attitude and willingness to make changes. Promotes and contributes positively to departmental team work.
Qualifications
What You Will Need:
Required:
- Excellent customer service and problem resolution skills
- Excellent communication skills, both oral and written.
- Ability to work under own initiative.
- Maintain a sense of calm under pressure
Preferred:
- Creativity in organizational skills with attention to detail, self-motivation, adaptability, people skills, and a team player.
- Hospitality Catering Service
- 3 years’ experience in Customer Service, Retail, or similar field
Job Summary:
The Guest Services Specialist actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Works closely and actively participates with the Hospitality and Guest Services Manager to ensure excellent customer service. Involved in meal and meeting room setup, catering management and service, registration desk duties, and other customer service needs as they arise. Is accurate and timely. Assures excellent customer experience. Adheres to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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