About our Company:

Hotel Genevieve is a new hotel project from Austin’s acclaimed hospitality group Bunkhouse. At 122 rooms, it is Bunkhouse’s largest hotel to date and melds new architecture with rich touches that reference Louisville’s one-of-a-kind culture. Inspired by a city that is much more layered than bourbon and horses, the hotel is for a regional type of limestone, Saint Genevieve, which is a key ingredient in bourbon production. Limestone is also prevalent throughout Texas, providing a throughline from Bunkhouse origins to this new chapter in Kentucky. Saint Genevieve is also the patron saint of Paris, celebrating both the French origins of Louisville and the many women that worked to bring the hotel to life.

Hotel Genevieve is proud to be a part of Bunkhouse, a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José (sanjosehotel.com), Hotel Saint Cecilia (hotelsaintcecilia.com), Austin Motel (austinmotel.com), Jo’s Coffee (joscoffee.com), Hotel Magdalena and Summer House on Music Lane (hotelmagdalena.com), The Carpenter Hotel and Carpenters Hall (carpenterhotel.com) in Austin; Hotel Havana and Ocho (havanasanantonio.com) in San Antonio; Shady Villa Hotel and Stagecoach Restaurant in Salado, TX; Phoenix Hotel (phoenixsf.com) in San Francisco, California; and Hotel San Cristóbal and Benno (sancristobalbaja.com) in Todos Santos, Mexico, with plans for expansion and future projects throughout the U.S. and Mexico.

We're looking for:

Hotel Genevieve, the newest Bunkhouse development in the heart of Louisville's Nulu neighborhood, is looking for a Guest Relations Agent to join our growing team! If you have a background in loss prevention or building security, and a passion for guest service, we want to meet you! A Guest Relations Agent must be observant, proactive, and able to make decisions independently. This position requires flexible response, from friendly notices to stern warnings accompanied with consequences. The Guest Relations Agent acts as Hotel ambassadors to ensure all guests enjoy their stay.

The person in this position must have excellent communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. The Guest Relations Agent position must develop and maintain the company’s culture, values and reputation in the public eye and with all staff, guests, vendors and partners.

Knowledge, Skills, and Abilities:

• 1-2 years’ experience in hospitality or security preferred
• Ability to multi-task and adapt to changing priorities
• High level of customer service
• Strong communication and interpersonal skills
• Ability to speak, read, and write in the primary language(s) of the workplace

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Job Requirements:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Complete all shift checklist items
• Check in and out all hotel guests in a confident, professional, and personalized manner
• Take hotel reservations accurately and efficiently
• Assist in the development and implementation of special projects
• Ensure immediate response is given to all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Maintain a positive relationship with all employees and guests
• Ensure all calls are answered in a courteous, professional, and efficient manner
• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
• Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Issue guest safety deposit boxes as requested
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
• Always ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met to include grounds related problems or issues that need immediate attention.
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings
• Performs daily inspection of property for maintenance issues under supervision of Maintenance Supervisor / Manager
• Cleans and maintains all exterior landscape lighting
• Performs necessary room touch-ups and repairs – including furniture, fixtures, basic electrical, basic plumbing and HVAC system repair
• Assists Maintenance Supervisor or Manager in ensuring the property passes all city, safety, and ADA codes
• Performs all regularly scheduled maintenance operations (filters, paint, updates, furniture change-out, etc.)
• Maintains all equipment/tools; report condition of all equipment/tools and notify Maintenance Supervisor or Manager when broken, lost, etc.
• Maintains organization and cleanliness of storage areas
• Communicates with Housekeeping staff regarding room cleanliness/condition
• Responsible for the maintenance of company vehicles under direction of Supervisor or Manager
• Assists other staff when needed
• Adheres to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at hr@bunkhousegroup.com or (512) 852-2311.

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity