This position will be based on our campus in Cambridge, MA, in a hybrid work environment.

Alumni Affairs and Development (AA&D) comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.

AA&D Resources
AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services, Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.

This full-time non-exempt position is responsible for reviewing gift entry work performed by gift processors, conducting research on complex gift items and seeing them through to resolution, and ultimately posting gift and pledge related transactions to Advance via batch proofing and closing. This position will be responsible for the daily managing of workflow related to incoming bank wire gifts, among other tasks. This position also is responsible for entering and maintaining certain biographic data in Advance.

The position interacts and communicates with AA&D staff, other University-wide staff, alumni, and students in a professional and productive manner.

This position requires a high level of organization, professionalism, thorough knowledge of the Alumni Affairs and Development’s philosophy, a high level of customer service and the ability to identify customer needs.

• Proof batches of work produced by processors and specialists for accuracy before gift is closed in the system.
• Serve as a daily resource for processing related questions for processors and specialists.
• Read, interpret, and verify the gift and biographical information supplied on the different source documentation and confirm identities of entities.
• Search database as necessary to accurately associate each gift or biographical piece of information with the appropriate entity. Perform research as needed to ensure the accuracy of the data that is being processed.
• Add or maintain basic gift and biographical data in the Advance database.
• In accordance with policies and procedures, perform data entry for gift and biographical information on all entity types within the Advance database as necessary.
• Process gifts using digital images and navigating SharePoint to manage workflow
• Accountable for accuracy and integrity of all gift and biographical data.
• Process gifts with a 98% accuracy rate and an average fiscal year accuracy rate of no less than 95%
• Communicate regularly and proactively with management to raise work issues. Identify options for resolution.
• Be conscious of data security and risk management. This position is privy to sensitive and confidential information.
• The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.

• High School graduate and two or more years of relevant experience.
• Proficiency with Microsoft Office and experience working with databases.

• College background preferred.
• Willingness and ability to learn new systems as necessary.
• Discretion and past experience working with confidential data.
• Must be focused, motivated to learn and flexible to change. Must have excellent interpersonal skills and must take the initiative to maintain a strong work ethic at all times.
• Demonstrated ability to identify, research and find resolutions to complex gift and record challenges.
• Proven customer service skills with ability to interact tactfully and professionally with people from all types of backgrounds.
• Ability to handle shifting priorities and work on multiple tasks simultaneously. Ability to work independently as well as part of a team in a fast-paced environment.
• Sound judgment, analytical skills, and decision making capability required.
• Excellent written and verbal communication skills required.

This position requires a 3 month orientation and review period.
Please include a cover letter with your application.

Why AA&D?
We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard’s advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.

Harvard’s Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.

To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.

Harvard University Benefits: Information can be found at https://hr.harvard.edu/totalrewards.

Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.

Vaccine Requirements: Harvard University continues to place the highest priority on the health, safety and wellbeing of its faculty, staff, and students, as well as the wider community. Please note that all new employees are required to provide proof of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other health care individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University’s COVID-19 Information Website

Alumni Affairs and Development, General Administration

USA - MA - Cambridge

403040 Coordinator II

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Alumni Affairs and Development

Full-time

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55 - Hvd Union Cler & Tech Workers

Credit, Criminal, Identity

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.