Deskside Support Technician Job at Golden Star Technology
Job Duties
- Provide technical troubleshooting for incoming IT requests ranging from hardware and software system problems to printer issues, telephone issues, and various IT system related concerns.
- Install standard image for new and re-image systems
- Configure (hardware, software) client computers before installation
- Setup accounts and access for new users
- Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
- Coordinate with next Level support for system issues as needed
- Tier 1 support for Network/Telephony
- Receive Assets and track inventory
- Terminate, dispose of, relocate assets as needed
- Other duties as assigned and agreed by Management
MINIMUM REQUIREMENTS
- Good communication (both written & verbal) and interpersonal skills to work with customers
- Demonstrated skills in Deskside Support
- Two Year deskside Level 1-2 support experience preferred which included hardware/software troubleshooting, application installation, etc; and documenting activities (inventory, service tickets, etc)
- Professional demeanor, appearance and attitude
- Interest in digging into problems to find solutions
- Desire to grow skill set
- Associate or College education preferred.
- A+ certification preferred
- US Citizen or Permanent Resident required
- Required a pre-employment background check and drug screen test
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