Customer Solution Coordinator Job at McCain Foods USA, Inc.
Position Title: Customer Solution Coordinator
Position Type: Regular - Full-Time
Position Location: Oakbrook Terrace
Grade: Grade 02
Requisition ID: 21369
Position Summary:
This position focuses on the customer order to delivery cycle. It supports day-to-day order processing, tracking, customer enquiries, logistics issues and support of the credit and deductions process.
The Customer Solution Coordinator will communicate effectively within the organization and will be able to support order management requirements with internal and external customers.
Resonsibilities/Accountabilities:
- Management of customer orders throughout the order to delivery cycle.
- Provide exemplary customer service in attitude and aptitude to all internal and external customers.
- Assist maintenance of customer profiles, including Master Data criteria and current customer conditions.
- Process/review customer orders and all order changes.
- Respond promptly and accurately to all customer enquiries.
- Develop and maintain strong relationships in order to improve the overall experience with McCain.
- Order tracking – navigate SAP, carrier websites and customer portals for order tracking and tracing purposes to provide customers current information about the current status of their order.
- Monitor customer pick-ups (CPU) with assigned warehouses and customers; ensure approved detention fees and layover fees are documented and communicated to Deductions team.
- Address order claims related to over/short/damage.
- Assist other Customer Solution Specialist/Coordinator partners in order to maintain full coverage.
- Will handle small to medium size account(s), with a moderate degree of complexity and sensitivity.
- Report and Review gaps in customer level metrics to assist in improving:
- Case Fill Rates
- Order Policy Compliance
- Assist process improvements:
- Participate in cross functional teams to resolve customer issues or supply chain inefficiencies
- Generate progress against assigned projects
Requirements:
Academic: Bachelor’s Degree (preferred: Logistics / Business / Supply Chain)
Related Work Experience (Internal to the organization or external):
Must have: Must be proficient in Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint)
Nice to have: Experience with SAP Order To Cash systems; 1-2 years Customer Service experience
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Customer Service
Division: NA Supply Chain
Department: Customer Solutions
Location(s): US - United States of America : Illinois : Oakbrook Terrace
Company: McCain Foods USA, Inc.
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