Customer Service Representative - Part Time - Silver Creek Job at Goodwill Of Silicon Valley

Goodwill Of Silicon Valley Cupertino, CA

GWSV is hiring for Customer Service Specialists/Cashiers for our Silver Creek Store

Customer Service Specialist/ Cashiers

Major Responsibilities:

  • Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
  • Maintains positive customer and employee relations; reporting any problems/complaints immediately to the store manager.
  • Assists with inventory, display, merchandising and placement of stock on sales floor, stock rotation and mark-downs.
  • Assists with picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure neat, clean and safe working environment.
  • Becomes familiar with and uses proper handling techniques and equipment to ensure safe handling of merchandise.
  • Becomes familiar with and follow store policies and procedures as well as general company policies.
  • Is aware of possible damage, theft or potential safety hazards, reporting observations immediately to store manager.
  • Follows and enforces all company procedures.
  • Performs other duties as requested.

Job Specifications:

Proficient in the English language

Experience/Knowledge Required:

Retail sales and /or cash handling experience strongly desired

Equipment Used:

Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register

Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart.

Aptitudes/Skills/Temperament:

  • Ability to maintain self-control and deal effectively with public and work in cooperation with co-workers.
  • Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
  • Ability to perform arithmetic, and count money/change quickly and accurately.
  • Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.
  • Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.
  • Ability to move hands and fingers quickly to count money/change and operate cash register.
  • Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
  • Ability to understand and communicate clearly in English.

Physical Demands:

Fast work pace with constant standing and walking.

The job involves light physical work demands requiring lifting 30 lbs maximum with frequent lifting and/or carrying objects weighing up to 10 lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed.

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Job Type: Part-time

Pay: $17.00 per hour

Weekly day range:

  • Monday to Friday
  • Weekend availability

Work Location: In person




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