Credit & Chargeback Specialist Job at Ariat International
About the Role
Under the guidance of the Accounts Receivable Team, the Credit and Chargeback Specialist manages a volume of customer receivable deductions through resolution and credit analysis. This includes identifying receivable deductions, research and resolution of same and includes ensuring contract compliance. According to guidelines, either direct claims to the appropriate personnel/department for handling or personally resolve in a timely manner. The person in this position will also be responsible for reporting, tracking and analysis of chargebacks and credit. It is essential to develop and maintain effective working relationships with all internal and external customers.
You’ll Make a Difference By
- Owning the customer deduction portfolio
- Obtaining support documentation for customer deductions and update all relevant fields on the dispute case in SAP
- Timely research and follow-up through resolution of claims; personally, or coordination of responsible party
- Identifying root causes with deduction issues and take to closure
- Managing deductions within personal, team and department objectives
- Partnering with Credit and Collection Team responsible for collections to efficiently co-manage overall account
- Analyzing credit data to determine the degree of risk involved in extending credit
- Making decisions to approve or deny the extension of credit within set credit authority established by senior management and state/federal laws
- Preparing reports and analysis to determine compliance, trends, root causes and trade spend efficiency
- Establishing and maintaining strong working relationships with customers and all functional groups essential to accomplish objectives
- Ongoing process improvement focus making recommendations and participating in implementations to improve efficiency
- Keep management apprised of unusual or non-standard issues, escalating when appropriate
- Other tasks/projects as assigned
About You
- Degree or equivalent experience in Finance or Accounting
- Knowledge of Credit and Accounting Principles preferred
- Experience working with customer contracts and transportation/logistic requirements highly desired
- Proven successful experience with high volume deduction management
- Strong Credit and Insurance Analysis background
- Strong aptitude in information systems; SAP experience highly desired; proficiency Microsoft office with advanced Excel (V-look-ups & Pivot Tables)
- Excellent interpersonal and verbal/written communication skills required
- Strong organizational skills with demonstrated accuracy and attention to detail
- Self-starter with ability to work independently and execute all assignments to closure; includes determining and addressing root causes
- Must have a flexible schedule and willing to put in extra time as needed
About Ariat
Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high quality footwear and apparel for riders, ranchers, workers and outdoorsmen who care about performance, quality, comfort, and style.
The hourly rate for this position is $29 per hour.
The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.
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