The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work.

The Division of Information Technology aims to align technology solutions with the DOHMH mission by prioritizing resource use and deploying innovations that facilitate the agency’s day-to-day activities and enhance staff productivity and efficiency. Our goal is to provide users with a reliable, stable, and safe computing environment, through the collaboration of the Bureau of Technology Strategy & Project Management provides business analysis and IT project management services to define and deliver IT solutions that meet all program needs.

**This a grant-funded W-2 position with full employment benefits that expires 6/30/2024 (possibility for extension) hired through the Fund for Public Health New York and will be assigned to NYC DOHMH. Only those with authorization to work in the U.S. without sponsorship should apply. This is a remote position. Professional references are required. **

Duties will include but not be limited to:

Collaborate and work with a matrix-based team of staff including program staff, development team, DBAs, network and security teams, vendors, and consultants.

Set up just-in-time training for new users.

Ensure needed updates and enhancements are captured and communicated to project management.

Investigate, prioritize, and follow-up on application bug fixes and issues.

Maintain user access control.

Assist with system deployments, upgrades, QA, and post-production support.

Assist in application usage and other administrative actions within the application.

Troubleshoot issues and perform system maintenance tasks.

Take ownership of smaller projects by coordinating and tracking all project deliverables.

Ensure the timely creation of required materials, including project and resource plans, project updates and presentation materials.

PREFERRED SKILLS:

Minimum four (4) years overall experience with supporting IT applications

• Strong technical and development background

• Ability to troubleshoot issues in a multitier software applications environment

• Ability to communicate problems and solutions to the user. Verbal communication and problem-solving skills include soliciting, clarifying, affirming, consensus-building, and non-verbal/written

• Effective at communicating technical concepts to non-technical users

• Ability to resolve issues in a timely manner

• Ability to prioritize issues based on business and operational needs

• Familiarity with cloud-based applications

• Proficient in writing SQL queries using Microsoft SQL Server

• Understanding of full Software Development Life Cycle (SDLC)

Understanding of project management principles and planning.

• Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders.

Knowledge of XML and HL7

• Strong analytical skills and ability to manage and report complex information

• Experience with data collection, analysis, and interpretation

• Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.

• Experience working with the health sector

• Fluency in Microsoft Word, Excel, Outlook, and PowerPoint

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Work Location: Remote

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