Position: Guest Services Security

Department: Casino Operations

Reports to: Casino Operations Manager

FLSA Status: Non-Exempt, Hourly

Essential Functions

• Initiate jackpots and pay them out as long as not acting as verifier of jackpots over the amount specified in Policies and Procedures.
• Players Club; member cards, promotions.
• Title 31 Certification and knowledge.
• Assist with jackpot verifications.
• Stock and prep bar.
• Serve food, alcoholic and non-alcoholic beverages to guest in the casino in accordance with internal policies and external regulations and/or laws.
• Casino and grounds housekeeping.
• Assist with the Drop.

• Portray a positive attitude under all circumstances, understand and represent the core values of WSC.
• Assist with lost and found items, including recording descriptions - people and incidents.

• Understand and comply with the Eye, Hi, Goodbye program.
• Must be able to obtain and maintain a Fort Sill Apache Gaming license.
• Casino and live the mission of always providing exceptional service.
• Regular attendance is required.
• Assume responsibility for the safety and wellbeing of guests and fellow team members, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Perform other related duties as may be assigned by reporting supervisor.
• Prepare written reports documenting injuries to team members or guests, damage to property, or any other notable event which occurs during their shift.

Due to the cyclical nature of the casino/hospitality industry, team members may be required to work varying schedules in order to meet the business needs of WSC. There is a reasonable expectation you will be scheduled on duty and/or “on-call” days, evenings, graveyards, holidays and/or weekends.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations.
• Maintain a neat, clean, and well-groomed appearance. Uniforms must be clean and pressed at the beginning of each shift and in compliance with the uniform policy.
• Ability to maintain a calm demeanor during stressful situations.
• Understand and comply with the Eye, Hi, Goodbye program.
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
• Ability to operate various types of equipment used in your department, for example personal computers, tablets, printers, copy machines, telephone, photo identification systems, POS, Kiosks, and two-way Radios.
• Ability to work as a team and/or alone.