About this Role

As the #1 credit card issuer in the U.S., Chase Card Services helps a wide range of consumers and small businesses manage their purchases. We provide the Chase-branded Sapphire, Freedom Slate and Ink cards, as well as cards with some of the world's leading companies - including Marriott International, Amazon, Southwest Airlines, and United Airlines.

Our teams of talented, diverse and customer-obsessed colleagues are dedicated to helping our customers reach their financial goals and make the most of their purchases. We take pride in our inclusive culture, where colleagues can bring their whole selves to work, and we support them through continuing education, career growth and programs like our Business Resource Groups, which offer access to leadership, networking and development opportunities.

This position is on the Award-Winning Chase Marriott Cobrand Card team within the Partner Card organization of Chase Card Services, a key business within Chase's Consumer & Community Banking Group. This role will report directly to the Executive Director, Marriott Cobrand Portfolio.

Job responsibilities

The Vice President, Portfolio & Lifecycle Marketing is an experienced leader who will create customer value and support business growth by marketing the right products, features and benefits to the right cardmembers at the right time. They work closely with finance, analytics and customer service to be the expert on the performance of each individual product within the portfolio and the performance of cardmembers on each of the products. They will identify the "moments that matter" and create strategies to support engagement across all phases of the customer's card and loyalty program lifecycle, and across products to delivery against P&L objectives. They will develop and execute marketing campaigns to support benefit awareness and top of wallet behavior, while deepening the cardmember's relationship with Chase and the Marriott Bonvoy loyalty program.

• Credit card lifecycle marketing, portfolio or product marketing (consumer)
• Analytical marketer that effectively uses data to inform marketing/business strategies
• Proven ability to identify relevant research insights translate to tangible actions
• Customer-obsessed, solutions-oriented, creative problem solving mindset
• Exceptional business acumen with proven track record of developing and implementing successful customer centric growth strategies
• Results-focused with attention to detail and bias towards action
• Demonstrated leadership; self-starter effective at prioritizing, managing multiple complex initiatives concurrently and deliver strong results

Required qualifications, capabilities, and skills :

• Minimum 7+ years of experience on portfolio marketing, consumer lifecycle marketing, product marketing, preferably in credit card, banking, digital and/or payments
• Bachelor's Degree required, MBA or other master's degree preferred
• Partner marketing / credit card cobrand experience strongly preferred
• Strong proficiency in developing executive level presentation materials and using MS Word, PowerPoint, and Excel
• Must be able to travel 5-10% of the time

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $133,000.00 - $190,000.00 / year