Verification SOM Representative Job at Henry Schein
JOB OVERVIEW:
This position is responsible to ensure that proper documentation is received from customers regarding DEA “Know Your Customer” process. Review pending orders in the Suspicious Order Monitoring (SOM) system, and make informed procedural decisions to release orders based on size, frequency, and pattern of controlled substance orders to comply with Federal DEA requirements. Verify applicable Federal and/or State licensing documentation for customers ordering prescription products. Review and activate new customer accounts and review potentially fraudulent orders and communicate with external departments as needed.
KEY RESPONSIBILITIES:
- 50% Review pending controlled substance orders in the SOM system to ensure compliance. Ensure that proper documentation is received from customers regarding the “DEA Know Your Customer” process. Conduct due diligence to ensure that pending orders are appropriately released. Verify applicable Federal and/or State licensing documentation for customers ordering prescription products. Review and activate new customer accounts and review potentially fraudulent orders.
- 30% Responsible for customer phone calls to obtain additional information regarding their controlled substance orders, and clearly document the system with all pertinent information.
- 15% Effectively communicate due diligence information to management, customers, Sales and other internal departments.
- 5% Participate in special projects and perform other duties as required.
SPECIFIC KNOWLEDGE & SKILLS:
- Very good telephone etiquette and effective dispute resolution.
- Proficient in applicable computer systems.
- Good procedural decision making skills.
GENERAL SKILLS & COMPETENCIES:
- Very good time management skills and the ability to prioritize work and meet deadlines
- Very good attention to detail and accuracy
- Customer service oriented and ability to work with complex customer service issues
- Very good Interpersonal communication skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
WORK EXPERIENCE:
Typically 2 or more years of related experience.
PREFERRED EDUCATION:
General education, vocational training and/or on-the-job training.
TRAVEL/ PHYSICAL DEMANDS:
- Office environment. No special physical demands required.
COMPENSATION:
The posted range for this position is $36,000 - $63,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
This position is eligible for an incentive not reflected in the posted range.
Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
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