UT DFS - Student Opportunity - Discover Financial Services - Outbound Phone Transfer Agent Job at Education At Work
Education At Work Salt Lake City, UT 84101
$14 an hour
What is Education at Work?
We are a national non-profit organization that is focused around helping students graduate with less debt. We do this by providing quality contact center and back office positions on behalf of Fortune 500 companies where you can gain valuable career readiness skills, earn an hourly wage, and have the opportunity to earn up to $5,250 each year you work with us in tax-free tuition assistance paid directly to your college or university.
Check out all the details on our Tuition Assistance policy here: Tuition and Financial Assistance - Education Work (educationatwork.org)
You can earn an hour wage of $14/hr. ($15/hr. if you work 25+ hours per week) and up to $5,250 each year with our tax-free tuition assistance paid directly to your college or university. That means you can potentially earn up to $19/per hour!
Check out all the details on our Tuition Assistance policy here: http://educationatwork.org/faqs/
What Will You Be Doing?
You will be working as an Outbound Phone Transfer agent taking roughly 40 calls per hour. On these calls, you will be attempting to get in contact with and to encourage Discover Card holders to speak with another member of the Financial Services team in order to resolve their past due card balance. You would not be taking payments yourself - your main responsibility would be to update contact information, review scripted disclosures, and transfer card holders to an account specialist who would handle the account further.
What Are We Looking For?
- Students who are patient communicators and comfortable speaking with people over the phone
- Students who are responsible and able to handle a professional job in a business environment–this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc.
- Students who are able to work at least 20 hours per week – with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)
- Students who are able to work year round – including the school breaks including summer and winter break
Perks of Our Positions
- Tuition Assistance – We’re 100% behind our mission of helping you graduate with less debt
- Future Career Building – EAW students have the unique opportunity to work with Discover while in college, creating a leg up on potential summer internships or full-time employment with our partners after you graduate
- Student-Friendly Environment – Everyone we employee on this program is a student, usually from the U of U or a near-by college, creating a supportive community that understands the life of a working student (plus it’s a great place to make friends)
- Student-Centric Schedule – We will always work around your class schedule to ensure you never have to work while you’re supposed to be in class
- Promotions – EAW offers a variety of student leadership positions in multiple departments like recruiting, IT, training, etc. as we love giving our students the chance to move up and grow into different positions
- Location – We’re located in downtown SLC just a short Trax ride from Campus.
What’s Not So Perky About Our Positions
- We have strict attendance and punctuality expectations – this is a professional job and we’ll hold you to that
- This is a routine phone work position which may be repetitive at times – including back-to-back primarily scripted 1-2 minute phone calls and long periods of sitting down
- Some shifts start at 6 a.m. (MT) which may be difficult for those non-morning people – although we do offer a $1 per hour raise for worked hours between 6 a.m. and 8 a.m. (MT).
- Not only do we work around your class schedule, but we also work around all of our students class schedules – this means we don’t always have the ability to work around other obligations (club meetings, social events, second jobs, internships, etc.) and expect you to make this job a primary part of your life (second to school – of course!)
- We’re a PCI Compliant Area – meaning that in your work space you won’t be able to have any paper, pens, electric devices like cell phones or smart watches – but you will have access to those personal items on breaks or lunches
Hours of Operations
Monday - Friday
6 a.m. to 8 p.m.
Saturday
6 a.m. to 12 p.m.
Sunday*
7 a.m. to 12 p.m.
- Last Sunday of the month only
Location
American Plaza III
47 W 200 South
Salt Lake City, UT 84101
Information for International Students
Please note that EAW is NOT considered an On-Campus Employer and can only work with a student if they can work off campus, have CPT/OPT and our position relates to their major. Please contact your Office of International Student Services to see if you are eligible.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
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