DUTIES AND RESPONSIBILITIES:

• Greeting patients at Check in and out, verifies demographic and insurance information and scans identification and insurance cards
• Aids in the preparation of forms relating to patient information, medical data, and insurance coverage
• Obtaining patient copays and other payments to post as needed
• Maintaining efficiently and accurately the multi-communications made in the office
• Making every effort to remain a flexible, cooperative, and supportive member of the GIS office staff
• Keeps all patient information, practice information, and staff information s
• Enters and scans appropriate Electronic Medical Record documents into patients EMR as needed
• Obtains referrals
• Schedules and reschedules appointments for office visits and Surgery Center procedures
• Review preps for procedures and make sure patients have preps and instructions
• Performs a variety of miscellaneous tasks as required by the practice and management
• strictly confidential
• Performs routine work under general supervision
• Follows established procedures, referring all new or unusual questions/concerns to Team Lead or Manager
• Sends out letters to patients for office recalls and document in notes
• Acts as patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity
• Demonstrates knowledge of HIPPA, OSHA, and Fire Safety measures
• Maintains knowledge of, and complies with established policies and procedures
• Attends all required meetings

EDUCATION:

High School Diploma required. Associates degree or post-high school education preferred.

EXPERIENCE:

2-3 years of recent outpatient surgery experience (preferred), medical office or hospital experience.

SKILLSs:

• Above average knowledge of office procedures, chart handling.
• Computer literacy in Microsoft Office, Excel and Medent (scheduling software).
• High degree of communication skills, especially telephone skills.
• Moderate physical ability is required with sitting for long periods of time at desk, walking, bending, and some stooping and occasional lifting over 25 pounds.
• Ability to cope with professional stress.
• Ability to follow direction.

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. In addition, a drug screen will be required. TB testing will also be required for all patient-facing roles.

EEO Statement

At US Digestive Health, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. US Digestive Health is committed to assuring equal employment opportunities to all employees and applicants.

US Digestive Health is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location

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