Tier 2 Technical Support Job at TDA Group

TDA Group New York, NY 10019

IT Support/ Helpdesk Specialist – Contract – New York City - ONSITE

I am looking for a motivated and ambitious IT Support specialist who will assist with workplace support for all our client's users in the United States and will report directly to the IT Workplace and Infrastructure manager onsite.

They will safeguard the high-level quality of the business applications, services, and workstation environments they will be given the responsibility of support. On a daily basis, they will deal with incidents, requests, and more

The ideal candidate will have:

  • Microsoft Windows 10 / Office 2016 / Moving to O365
  • Diversified security layer on McAfee EPO workstations, MS ATA, certificate
  • Microsoft 2008 R2 Active Directory
  • File management via Microsoft DFS
  • Virtualized Infrastructure with 95% ESXi VMware
  • SCCM 2016 to deploy the Master and Workstation Applications
  • Microsoft Exchange 2010
  • IronPort and Sophos email filtering
  • Enterprise Vault for mail archiving
  • MDM Airwatch Solution
  • Cisco LAN Switching
  • Cisco Meraki WIFI Global Solution
  • TOIP Management and Video Conferencing on Cisco UCS
  • Planning via TMS / Cisco CMS and Tiger Reporting
  • Using the Varonis suite (DA, DP, DN, DCF)
  • Remote Access Management by VPN Portal, Pulse Client via RSA Strong Authentication
  • Beyond Trust remote support or equivalent remote support software

If you feel this is a role you could thrive in, please apply, as I want to speak to you!

Job Type: Contract

Salary: From $50.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • New York, NY 10019: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How many years of experience do you currently have as an IT Helpdesk specialist working in Financial Services or Legal industry??"
  • How many years of work experience do you have with Cisco Systems Products?
  • Are you happy working on-site 5 days a week?
  • Do you have experience working with Excel?

Experience:

  • Help desk: 5 years (Required)
  • Office 365: 4 years (Required)

Work Location: One location




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