Job Responsibilities

• Monitoring and supporting ticket queues, taking action as appropriate to respond to users’ issues and requests.
• Provides first level troubleshooting and resolution for desktop hardware and software related problems. Identifies recurring problems and recommends permanent solutions. Resolves technical problems related to desktop applications.
• Diagnoses, resolves, and communicates problems experienced by end-users, escalating those outside of the position’s responsibilities.
• Executes periodic administration and health maintenance plans, procedures, and operations under direction of senior IT staff.
• Has excellent diagnostic, problem resolution and proactive monitoring skills.
• Update and provide documentation on IT related tasks utilizing OneNote.
• Follows instructions and completes assigned tasks while clearly communicating results.
• Works with peers to complete project tasks.
• Provides input for defining and prioritizing tasks.
• Works with end-users to implement IT skills training to perform skills refresh or announce new or changed capability of deployed system

Required Experience:

• Required expert level operation of Windows desktop operating systems, all versions, and including remote desktop support.
• Required AD end-user administration.
• Required PC, Laptop, tablet, smartphone (iOS and Android) configuration.
• Required basic network configuration including switches and routers.
• Demonstrated communications skills, verbal and written.
• Demonstrated customer service skills.

Desired Experience:

• Desired Azure and Azure Virtual Desktop (VDI)
• Working knowledge of Oracle, SQL, and Crystal Reports
• Desired experience in a manufacturing environment and familiarity with IQMS ERP systems
• Desired operation of Solid Works, Visual Studio and other engineering or business applications

Qualifications:

• A Bachelor’s degree with 2 or more years relevant IT work experience is required.
• Must be a US Citizen or Permanent Resident

Experience

• 2 year(s): IT work experience

Education

• Bachelors or better in Information Technology