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Student Support Specialist Job at Tulsa Community College

Tulsa Community College Tulsa, OK 74135

Job Information

  • Date Posted
    2024-06-09
  • Location
    Tulsa, OK 74135
  • Job Title
    Student Support Specialist
  • Gender
    Both
About TCC
Tulsa Community College is committed to creating equitable and inclusive work environments to support the success of the full range of our employees. We believe that employees who feel valued and respected will create policies, programs, practices and services to effectively meet the needs and exceed the expectations of our increasingly diverse student populations. We encourage candidates to apply who have demonstrated capacity to create inclusive work environments, to work effectively on increasingly diverse teams, and to serve the increasingly diverse college community. We are committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who not only reflect the demographics of our students, but also continue to deepen their skills and competencies to serve the full range of our community.

Job Summary

Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller’s support needs while delivering excellent client service.

Essential Duties

Provide outstanding customer service for inbound/outbound support calls.

Create service tickets in order to fulfill the requests of the caller.

Research to gather solution of unknown problems and to stay current of changes.

Manage ticket queue to ensure timely response and processes for service tickets.

Learn and follow departmental procedures for both calls and operation in the department.

Minimum Qualifications

Associate’s degree or equivalent education in Business or related field. Degree requirement may be substituted with equivalent work experience.

Six months experience in a call center environment

Customer service skills, dependability, organization, flexibility, maintain confidentiality, maintain good working relationships and good communication skills.

Require experience with Microsoft Office, call center technologies, and other call center-related software.




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