Description:We believe every individual has the power to create a positive social impact. Goodwill of the San Francisco Bay has numerous opportunities for people who want to make a difference, while building their professional skills. Our organization is rooted in empathy and a driver of the circular economy in the SF Bay. Your professional skills will help to propel a mission driven organization, that cares deeply about people and the planet. We look forward to welcoming you.
The Store Manager is responsible for all activities in their assigned store. These include but are not limited to the achievement of all financial goals (daily, weekly, monthly, sales goals and comps), effective merchandise presentation, the flow of donated goods, the development of assigned staff and program participants and superior customer service standards while maintain Goodwills mission and core values.
Responsibilities

• Conducts coaching and training of assigned staff in an appropriate manner at the direction of corporate staff, District Manager, Retail Director and Human Resources department when necessary.
• Works with District Manager to ensure scheduling of assigned staff optimizes business opportunities.
• Participates in corporate and district training seminars as required.
• Creates and approves all staff scheduling, adhering to established goals and financial targets as directed.
• Addresses customer service complaints and problems in an effective and expeditious manner. Works to conflict resolution at store level to avoid unnecessary escalation of customer issues.
• To ensure that the working environment is safe for customers and employees at all times, appropriately reports or corrects conditions within the store that are unsafe and require attention. Works closely with Asset Protection, Safety and HR to address and correct concerns.
• Superior service toward donor experience
• Ensures the flow of merchandise and donations extracts the most possible value.
• Maintains zero back log in the stock room.
• Perform other duties as assigned

Requirements:Qualifications

• College Degree or equivalent management experience (preferred)
• Excellent interpersonal skills
• Strong customer service and/or relationship experience
• (5) Years of experience in a retail company
• Must demonstrate strong leadership skills
• Must possess strong merchandise skills
• Must be flexible based on the needs of the business
• Must possess proficient use of math skills and/or accounting.
• Must possess proficient use of computer skills including MS Office
• Must be able to read and write English proficiently
• Must be able to lift a minimum of 35 lbs
• Familiar with cash registers and demonstrate a working knowledge of POS systems and terminals
• Must be willing to relocate to other stores as needed

Weekly day range:

• Monday to Friday
• Weekend availability

Goodwill San Francisco Bay’s guiding principle is that everybody deserves a second chance—and everyone deserves access to training, job opportunities, and support to succeed in our economy. We currently operate 34 retail stores, 33 donation sites, and two warehouse outlets across six Bay Area counties. This includes San Francisco, San Mateo, Marin, Alameda, Solano, and Contra Costa. Many of our career centers are embedded in our retail stores and are managed by career advisors who help people get jobs either directly at Goodwill or through our employer network.
Goodwill SF Bay relies on a combination of material and financial donations to support employment services including individualized career support, skill building, industry certification programs, and support services such as transportation, clothing vouchers, referrals to mental health, housing and more. Donating and shopping at Goodwill is good for our planet and the local environment and helps Goodwill SF Bay divert >35 million of pounds from local landfills every year.

Job Type: Full-time

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