Solutions Specialist II (Collections) Job at Patelco Credit Union
Patelco Credit Union Dublin, CA 94568
$26 an hour
About Patelco Credit Union:
Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members’ financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500.00 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $9 billion in assets. Overview:
Key words: Banking, Credit Union, Teller, Universal Banker, Customer Service, Bank, Finance, Full-Time
IND123
We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members’ financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500.00 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $9 billion in assets.
Patelco Credit Union is seeking a Solutions Specialist II for our Consumer Solutions team. In this role, you will resolve delinquency on all consumer loans, negotiate payment arrangements, and provide financial counseling. This is an excellent opportunity to join a fantastic team that is helping members experiencing financial hardship.
Responsibilities:
- Work with our members to problem solve issues with their accounts and recommend solutions via Inbound/Outbound calls
- Assist members with phone inquiries on their accounts and loans.
- Actively listen and seek to understand members' financial needs, questions, and concerns.
- Assists members with their financial needs by identifying products and services or other debt counseling services as appropriate
- Work cross-functionally across the organization to assess, handle, and follow through with complex delinquencies, payment history, etc.
- Collaborates with Patelco Financial Centers and Call Centers to effectively resolve member issues
- Responsible for the management and control of assigned manual and auto dialer queue(s)
- Recommends to management the disposition of delinquent loans, repossession, credit revocation, field investigation, or legal action per established guidelines.
- Performs skip-tracing to locate skip members
- May assist with department reporting and projects as required
- Support management decisions and implement directives as required
- Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union’s policies and procedures
- 1+ years of customer service experience (preferably financial institutions or contact centers).
- Have strong customer service skills.
- 2+ Years of Consumer collection experience preferred
- Be proficient on PC, MS Office Products, and Email
- Exhibit a sense of urgency and ability to multi-task
- Desire, knowledge, and experience in working with and helping other people
- Ability to work efficiently in a fast-paced, high-volume environment
- Must be well organized, detail-oriented, and have practical written and verbal communication skills.
- The ability to handle multiple priorities in a fast-paced environment
- Must be a team player who demonstrates flexibility in achieving the goals of the department
- HS Diploma/GED
$26 / hour
Compensation at Patelco:
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
We Offer:
- Empowerment, Engagement, and Teamwork.
- An inspiring career that benefits both you and your community
- Competitive compensation packages with bonus opportunity
- Full Medical/Dental/Vision benefits with minimal eligibility waiting period
- Generous 401(k) with 3% Safe Harbor and 5% employer match
- Discounts on loan products
- Tuition Reimbursement
- Community outreach opportunities
Patelco Credit Union is an Equal Opportunity Employer: disability/veteran
Key words: Banking, Credit Union, Teller, Universal Banker, Customer Service, Bank, Finance, Full-Time
IND123
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.