We are a leading discount brand focused on serving budget-conscious airport travelers. With our core focus of combining technology-enabled efficiencies with proactive price management, Fox has continually grown its airport rental market share and positioned itself well as a leader in the value car rental space.

If sitting behind a desk all day isn't your thing...Then come join our "Operations Team" and cruise through your workday.

As the Operations Manager, you will assist and support the General Manager in the location's overall management and strategic direction.

The Operations Manager is also responsible for optimizing the profitable revenue growth of the location with a strong focus on sales and increasing the site's market share through superior customer service. In addition, this role will manage an assigned branch, emphasizing supervising employees in certain operational functions.

You will:

• Supervise employees of the entire location or specific operational functions
• Ensure clean vehicles, a full ready line with proper car mix, and sound specialty car management
• Supervise the rental/return process; minimize wait time and promote fast, friendly service
• Proactively seek process improvement to ensure high-quality customer service
• Resolve customer issues and disputes on a timely basis
• Manage overall location operations in the absence of and request of the General Manager
• Perform customer service duties on an as-needed basis; in the case of a complex transaction, during busy periods, and for training purposes
• Conduct and participate in the recruitment, interviewing, and hiring of location employees
• Evaluate customer service performance of employees, prepare effective reviews and participate in the review process
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Requirements:

• High school diploma (or GED equivalent); college degree preferred
• Minimum two years experience as a supervisor
• Previous experience as a manager or supervisor with a rental car company is strongly desired but not required

We offer:

• Employee Discounts
• Referral bonus
• Paid Training and Career Development Opportunities.
• Benefits: Medical, Vision, Dental, 401k
• Paid Time Off, Vacation Time, and Paid Holidays
• A Great Company Culture and an Awesome Management Team!

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Job Type: Full-time

Pay: $62,400.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We follow CDC recommendations and guidelines for COVID-19

Work Location: One location

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