Rosenthal Automotive is a family owned and operated company that has been in business for over 65 years. We pride ourselves on bringing a fresh perspective to automotive retailing driven by technology and a vision for the future. We promote teamwork and value the individuals who create it.

We are always looking for Service Advisors who can thrive in an environment dedicated to customer service, communication, transparency and innovation. If you are looking for a great career opportunity with a growing organization, please apply now.

Service Advisor Benefits:

• $45,000 - $100,000+ Annual Income potential based on performance

• Annual Performance Longevity Bonus

• Flexible Hours & Closed on Sundays

• Service Advisors with 1 or more years of experience encouraged to apply

• Sales or Service experience preferred but not required

• Individuals with experience in hospitality (Restaurants, Hotel, Customer Service, etc) encouraged to apply

• Minimum guarantee for 3 months during training period

• CDK experience preferred but not required

• Established location with large customer base

• Potential for future advancement in company

• 21 franchised dealer group in VA, MD, & PA - Over 1400+ employees

• Added additional franchises in June 2022

• Training and support to assist you in achieving your goals

• Paid time off and 401k

• Medical, Dental, Vision, Short and Long-term disability, and Life Insurance

• Employee discounts on vehicle sales, parts, and service

• Career advancement opportunities

  
  

Service Advisor Responsibilities:

• Advise customers about necessary service for their general maintenance needs

• Help identify the customer’s primary concern and also present other maintenance needs when appropriate

• Communicate professionally and clearly about inspection results, then present corrective procedures and prepare work order for needed repairs

• Prepare repair orders showing time and cost estimates for service

• Accurately describe the customer’s concern to the technician

• Explain the work performed and the repair order charges to the customer

• Schedule service appointments and loaner/rental cars when appropriate, in order to provide a streamlined and seamless experience for the customer

• Establish and maintain professional relationships with the customers to encourage repeat and referral business

• Maintain high customer satisfaction standards (CSI)

• Perform federal, state, and manufacturer mandated recalls

• Complete any training required by the manufacturer or Rosenthal Automotive

Service Advisor Qualifications:

• 1+ year of service writing experience or sales experience preferred but not required

• Sales or Service experience preferred but not required

• Individuals with experience in hospitality (Restaurants, Hotel, Customer Service, etc) encouraged to apply

• A valid driver's license and a good driving record, per company standards

• An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience

• Professional personal appearance

• Excellent oral and written communication abilities

• Process and detail oriented with developed organizational skills

• Confident in ability to work under pressure and prioritize