About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US.

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

The Senior Supervisor, Collections & Recovery manages or oversees one or more business unit or section of the Collection or Recovery Department.

Must reside within 1 HOUR of Greenville or Lexington, SC; Jacksonville, FL; Falmouth, ME; or Phoenix, AZ. All other candidates cannot be considered.

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Manages day-to-day activities of an operations, production or support unit(s), ensuring that processes are conducted efficiently and timely and according to established policies and procedures
Supervises lead staff, assigning, prioritizing and monitoring work; Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary
Acts as a leader within department and conveys corporate vision to managed Employees
Prepares regular in-depth reports and information summarizing various aspects of unit(s) activities; Interprets important aspects of reports for management
Participates in the development of overall department policies and procedures in coordination with department management and other unit managers; implements policies and procedures within unit Coordinates unit compliance with overall division guidelines as well as regulatory agencies
Contributes to the management of department data processing, telephone and other systems; Monitors performance of systems and communicates feedback to department management and directly to vendors as appropriate.
Audits staff work to ensure that day-to-day policies and procedures are followed and productivity levels are maintained; Coordinates with internal and external auditors, providing information and incorporating recommended changes as needed

4 Year Degree or equivalent experience
3-5 Years of related experience
Strong understanding of collections activities and specific unit practices
Detailed knowledge of related legal and regulatory guidelines
Supervisory experience preferred
Problem solving skills
Organizational ability
Communication skills, both verbal and written
Experience with related systems and software
PC skills
Green Belt Certification preferred

• Must be eligible for employment under regulatory standards applicable to the position.

Preferred candidate will have a strong background in all stages of auto finance collections.

M-F 8A to 5P

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.