Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Senior Study Abroad Specialist. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.

Salary

The salary range for this classification is $5,022 to $9,083 per month.

The anticipated salary hiring range is up to $5,834 per month, commensurate with qualifications and experience.

Classification

Administrative Analyst/Specialist – Exempt II

Position Information

The California State University, Office of the Chancellor, is seeking a Senior Study Abroad Specialist to serve as the primary point of contact to provide information for CSU campus staff and applicants pursuing study abroad through California State University International Programs (CSU IP). The position provides program support for study abroad applicants systemwide before, during, and after the CSU IP study abroad experience. The position is responsible for administering the CSU IP study abroad application and prepares applications for the admissions review process. Additionally, the position supports CSU IP study abroad recruitment and retention efforts systemwide. This can include day-long and overnight travel to campuses for recruitment visits and CSU IP sponsored events. The position is responsible for generating and analyzing enrollment data reports on a weekly basis, conveying data and trends to the Assistant Director of University Relations and Student Affairs. The Senior Study Abroad Specialist will be expected to take the lead on department projects, provide mentorship to team members, and will oversee the CSU IP returnee programming. This position supports the Assistant Director of University Relations and Student Affairs to provide, promote, and implement services, online content, activities, and programming for CSU IP.

Responsibilities

Under the general direction of the Assistant Director of University Relations and Student Affairs, the Senior Study Abroad Specialist will perform duties as outlined below:

IP Program Support, Application Review, and Application Administration

• Serve as a primary point of contact to provide information for systemwide study abroad staff and study abroad applicants through each phase of the international experience.

• Review for accuracy, ensure completeness of applicant materials, and prepare applications for admissions consideration.

• Create and update the CSU IP student guides, newsletters, and presentations to assist applicants through the application and pre-departure process.

• Research and assist with visa and immigration regulation information.

• Update and maintain online application platform.

• Serve as co-editor for the online application system.

Recruitment, Retention, and Event Support

• Represent CSU IP virtually and in-person during system-wide campus visits, study abroad fairs, and other on-campus recruitment activities as part of a coordinated outreach effort.

-Organize and facilitate information sessions, classroom visits, and workshops online and -person with partner campuses.

• Coordinate and enact virtual and in-person recruitment and retention efforts.

• Work with the CSU IP team to increase enrollment on CSU IP programs and meet assigned recruitment goals.

• Assist with CSU IP Pre-departure Orientation planning and on-site coordination.

• Prepare and lead presentations at the CSU IP Pre-departure Orientations, IP Workshop, and other IP-related events.

• Facilitate topic-related panels for CSU IP workshops and events.

Enrollment Management, Analytics, and Data Reporting

• Prepare regular enrollment reports distributed internally to the CSU IP team.

• Analyze enrollment report data in support of recruitment and retention efforts.

• Maintain historical enrollment data.

• Produce the semi-annual Enrollment Reporting System Student (ERSS) report reflecting CSU IP annual enrollments for each term throughout the academic year.

Marketing, Website, and Media Initiatives

• Create and edit CSU IP marketing materials for print and online initiatives.

• Develop marketing outreach campaigns for target audiences Monitor and update assigned social media platforms in accordance with the CSU IP identity standards.

• Collect and utilize website traffic data in order to optimize online initiatives and updates.

• Follow-up with website and social media leads.

• Serve as a co-editor for assigned webpage context.

Senior Study Abroad Specialist Responsibilities

• Conduct enrollment data analysis and create reports for external partners and stakeholders.

• Provide preparatory and continuing support for the CSU IP Academic Council for International Programs (ACIP).

• Facilitate program application creation for the CSU IP student applications.

• Take the lead on major updates and changes to the CSU IP application platform.

• Manage CSU IP Returnee programming, including oversight of Global Ambassador and Student Assistant Programs.

• Serve as the Student Affairs team lead and mentor for other team members.

Other Duties

• Communicate with CSU IP campus partners, world-wide colleagues, and stakeholders regarding program information, student application, and CSU IP opportunities.

• Maintain and strengthen CSU IP partner relations.

• Collaborate with and support the CSU IP Academics, Exchange Services, and Fiscal Affairs departments.

• Participate in the development of policies and procedures, assess/evaluate procedures and guidelines, etc.

• Other duties as assigned.

Qualifications

This position requires:

• Bachelor's degree and three years of professional experience working in International Education or equivalent combination of education and relevant work experience.

• Semester or year-long study abroad experience or work abroad experience.

• Cover letter required.

• Ability to lead department projects and provide mentorship to team members and campus staff.

• Excellent verbal and written communication skills and telephone demeanor.

• Strong ability to manage multiple projects.

• Excellent organizational skills and attention to detail.

• Ability to prioritize, multi-task, and meet deadlines.

• Ability to work both independently and as a team in a high-volume work environment.

• Strong public speaking and presentation skills.

• Willingness and ability to travel on day-long and overnight trips.

• Ability to work some nights and weekends based on departmental needs.

• Must possess and maintain a valid driver’s license.

Preferred Qualifications

• Foreign language ability.

• Experience with immigration and visa regulations.

• Demonstrated recruitment and outreach experience.

• Experience with assessment, data collection, and data reporting.

• Experience professionally managing social media platforms.

• Experience using the Terra Dotta Software (TDS) system.

• Proficiency in the Microsoft Office suite, including Outlook, Word, Excel, PowerPoint, and Publisher.

• Proficiency in Adobe platforms, specifically InDesign.

Application Period

Priority consideration will be given to candidates who apply by May 30, 2023. Applications will be accepted until the job posting is removed.

How To Apply

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at:

E-Verify

This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

Background

The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.