Senior Product Specialist Job at GE Appliances
The GEA Way
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
we come together,
we always look for a better way, and
we create possibilities.
Interested in joining us on our journey?
The Senior Product Service Specialist owns all strategic and operational aspects of serviceability for their designated product lines. Through cross functional relationships with technology, quality, manufacturing and distribution, they will ensure the product design, product functionality, product service literature, and training material is focused on serviceability to produce the best service and ownership experience. Serve as the “Voice of Service” on new product development programs, serviceability, quality and safety.
Position
Senior Product Service Specialist
Location
USA, Louisville, KY
How You'll Create Possibilities
Essential Duties & Responsibilities:
- Author and develop Service Guides, Service Bulletins and Training Bulletins. Collaborate with Technical Editor for final release to the field.
- Develop PowerPoint presentations, create audio recordings and videos to deliver service training to field service groups, to be presented in person and/or provided via Microsoft Teams train-the-trainer sessions.
- Own NewFI service diagnostics. Develop and provide ongoing improve fault codes so that they provide meaningful diagnostic information to the technician.
- Liaison among all Service and Manufacturing components regarding technical and service issues via C-change processes, including guidance for escalated product exchanges.
- Act as liaison with TAG to provide NPI training as well as ongoing updates for field quality diagnosis and repair.
- Assist quality team on field issues to drive root cause quality fixes, including support of field return autopsy exercises.
- Edit and suggest revisions to applicable product service literature (i.e. wiring diagrams, use and care manuals, etc.)
- Advise and assist cataloger on service parts documentation, parts descriptions, and exploded view art.
What You'll Bring to Our Team
Position Requirement
- Technical degree or technical training.
- Strong computer skills, including PowerPoint presentations & Microsoft Office Suite.
- Excellent written and verbal communication and interpersonal skills.
- Proven ability to effectively manage and prioritize multiple/competing priorities.
- Demonstrated self-starter that works independently without work direction.
Minimum Qualifications:
- 5 years of successful experience as an appliance field service technician and/or TAG experience
- High school degree or equivalent GED
Preferred Qualifications:
- Experience in Windchill, Adobe InDesign, Photoshop and Illustrator a plus
- Prior experience developing and/or delivering technical training material
- Ability to challenge status quo and drive for performance excellence.
Working Conditions:
- Working conditions are normal for an office environment.
- Work may rarely require weekend and/or evening work.
- Ability perform basic technician duties, including but not limited to lifting to 20 lbs., kneeling or lying on the floor, reaching overhead, etc.
- Travel required to support NPI Serviceability and training in the field for GEA Factory Service technicians, Customer Care Servicers and Parts Distributors; up to 15%.
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail
to ask.recruiting@geappliances.com
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