POSITION PURPOSE

Responsible for the daily operation and control of the assigned shift, protection of hotel and guest property, and first response to emergencies.

ESSENTIAL FUNCTIONS

• Investigate accidents, thefts, property loss, and unlawful activities.
• Review and correct all incoming security incident reports.
• Conduct investigations and submit necessary supplemental reports pertaining to reported losses by guests and/or employees.
• Monitor surveillance system, fire alarm system, and property access control systems.
• Perform preventive maintenance on guest room door locks.
• Schedule labor force and assign work for efficient use of equipment and personnel.
• Ensure compliance by all security personnel with Company and Departmental rules and procedures.
• Oversee the shift operations.
• Maintain a working relationship with local, municipal, and governmental law enforcement agencies, insurance carriers, etc.
• Perform other related duties as assigned.

QUALIFICATION STANDARDS

• High school or equivalent education required. Bachelor’s degree (B.A./B.S.) in Criminology or related field is a plus.
• Demonstrated knowledge of hotel/resort safety & security regulations/procedures.
• Demonstrated knowledge of OSHA regulations/procedures.
• Efficient Supervisory skills.
• Demonstrated proficiency in managing and motivating subordinates.
• Excellent written and oral communication skills.
• Basic competence in subordinates’ duties and tasks.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proficient in Microsoft Office, MS Shift & Visionline Key System.
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions.
• Bilingual skills a plus.
• Professional appearance and demeanor
• Demonstrated competence in reacting to and handling emergencies.
• Knowledge, understanding, compliance of policies, procedures, job descriptions, daily memorandums, chemical labels and other instructions.
• Ability to effectively communicate with people at all levels and from various backgrounds.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Miami, FL 33139: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Hotel/Condo Security Supervisory: 2 years (Required)
• MS Shift: 1 year (Preferred)

Work Location: One location

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