In the Small Business Service Center (SBSC), we provide support to our independent agents and customers regarding their small business insurance policies.

Our Service Insurance Assistants performs various support duties, such as responding to internal and external requests regarding account information and preparing documents, policy information and files for additional handling by other associates. This position includes answering phones, processing electronic mail, and assisting customers. You must be able to follow procedures and apply intermediate-level administrative skills and insurance knowledge to accomplish both routine and non-routine tasks and duties.

Our hours of operation are from Monday through Friday, 8:00am-9:00pm EST, with expectations of working no later than 6:30pm your LOCAL time. Our customer service representatives need to be flexible to work within the hours of operation, plus some holidays.

Our call center class begins on Monday, April 10, 2023. Mandatory attendance is critical to your success and as such is required for the duration of training where performance will be continually assessed throughout.

The salary range for this position is $38,100 - $39,700 and depends on where you live in the country.

**The following states/districts are excluded from eligibility at this time: Alaska, California, Hawaii, Illinois, New York**.

Job Responsibilities:

• Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information for others and respond independently to most questions and problems.
• Uses intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, correspondence and process other insurance transactions to provide customer service and support.
• Performs other related support duties as requested, such as answering phones, processing mail, assisting customers.
• Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.

Qualifications

• Highschool Diploma or equivalent
• Minimum of 1-2 years of relevant customer service or administrative experience preferred.
• Prior Call Center experience preferred.
• Proficiency with computers is mandatory.
• Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast pace structured teamwork environment is required.
• Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.
• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.
• Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wired connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable, fiber, or DSL service).