Statement of Purpose:

This position is responsible for overseeing the effective administration of Human Resources (HR) programs for the assigned restaurants. This employee will be responsible for maximizing the contribution of HR in the areas of talent acquisition, employee relations, employee development, and HR administration. This employee will build strong working relationships, influence key decision makers, and communicate effectively across multiple levels in the organization.

Accountabilities:

Maintains strict confidentiality related to sensitive information

Acts as a primary point of contact for Directors of Operations (DOs) for all people related matters

Partners with assigned DOs in effectively staffing restaurants with managers

Screens all manager candidates and conduct preliminary interviews on qualified candidates. Refer acceptable candidates for next level interviews and coordinate as needed

Coaches DOs on how to effectively staff their restaurants with non-management personnel

Effectively advertises open positions, coordinates recruiting campaigns, utilizes of third party recruiters, and other sources to meet the needs of the business within the recruiting budget

Functions as a member of the regional management team to promote and ensure all human resource programs are implemented effectively within company guidelines

Ensures policies and procedures along with state and federal laws regarding employment practices, EEOC, employee relations, compensation, FMLA/ADA, and other related HR practices are followed in assigned restaurants

Coaches managers and DOs regarding HR practices, policies and problem resolution

Recommends and advises on performance and disciplinary actions to ensure adherence to company policy and legal compliance

Monitors and recommends action on the candidate and employee experience in assigned restaurants

Ensures the Misconduct Investigation Process is effectively utilized in assigned restaurants

Conducts on-site investigations as needed

Effectively partners with the HR Representative on triaging HR calls, unemployment matters, employment verifications, records checks, and other HR administrative matters

Analyzes HR metrics and data and recommends action

Supports the successful achievement of goals in turnover, recruiting, and HR training

Conducts training of HR related subject matter as needed

Acts as a resource/liaison for HR programs

Audits personnel records as needed to ensure accuracy and compliance with legal guidelines

Conducts exit interviews as needed to identify deficiencies/opportunities

Participates on cross functional teams in the developing of organizational strategies

Travels as necessary to perform the duties of the job: Approximately 10% travel and some overnights

All other duties assigned

Knowledge:

Excellent oral and written communication skills - particularly, the ability to articulate plans, solutions and results

Highly developed interpersonal skills - particularly, building effective relationships with business leaders, demonstrating confident leadership presence, and motivating teams

Knowledgeable of all company policies and procedures

Knowledge of all federal and state laws and regulations as they pertain to HR management

Excellent computer skills to include Microsoft Office, applicant tracking system (ATS), personnel management system, electronic file system, and other systems/programs as needed

Strong analytical skills

Strong planning and organization skills

Ability to manage multiple projects

Ability to adapt to operational/organizational changes, with little to no notice

General knowledge of functional support areas including restaurant operations, human resources, supply chain, culinary, training, marketing, finance, and legal

Excellent time management skills

Strong leadership skills with the ability to coach, motivate and mentor others

Demonstrated expertise in hiring, staffing, training, bench planning, succession planning, and the ongoing management of a multi-lingual staff

Ability to effectively handle and manage confidential and sensitive information

Solid communicator with effective presentation skills

Ability to exercise independent judgment

Ability to achieve results through influential leadership

Education/Experience:

Bachelors Degree in Human Resources, Business Administration or closely related field or combination of education and experience

PHR or SHRM-CP professional certification in Human Resources preferred

Five years of multi-unit restaurant HR experience with strengths in talent acquisition, employee relations, and training preferred

Bilingual in English and Spanish preferred

A minimum age of 21 years

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; climb or balance; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.