POSITION SUMMARY

The Referral Coordinator guides patients through the healthcare system by providing education, assisting with accessing community resources, developing relationships with service providers, and tracking interventions and outcomes. The position is responsible for empowering patients to address and resolve obstacles to health. Referral Coordinator will research, collect, and disseminate accurate information regarding specialty and diagnostic services in the area and assist patients with referrals to other agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes all subspecialty and diagnostic referrals and communicates with outside specialty care, diagnostic agencies, and IPA/health plans (if applicable) to initiate referral until appointment is obtained.
• Notifies patients of appointment times, educates them regarding significance of specialty/diagnostic appointment, provides reminder calls, and assists patients with their appointments.
• Tracks status of referrals on ongoing basis and if assigned, maintains referral log including, at a minimum: specialty, date of referral, date of appointment, date patient notified, show/no-show status, date specialty consult note received by MLK CMG, and date consult note reviewed/signed by MLK CMG provider.
• Documents and maintains accurate records for all client encounters including phone encounters and correspondence.
• Prepares and submits monthly reports of activities as requested.
• Ensures that referrals are addressed in a timely manner.
• Researches and updates outside referral sources on an on-going basis.
• Serves as a liaison between patients and medical staff for both internal and external services.
• Reviews patient charts prior to releasing to requesting provider/department for needed forms and reviews prior to completion; replenishes forms as needed. Returns records to providers for completion when indicated.
• Ensures complete and accurate registration, including patient demographic and current insurance information.
• Contacts review organizations and insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as history, diagnosis and prognosis. Provides specific medical information to financial services to maximize reimbursement to the hospital and physicians.
• Reviews details and expectations about the referral with patients.
• Works aggressively with physicians and physician office staff to obtain necessary medical information relating to the referral.
• Meets or exceeds Referral Department productivity targets on a weekly basis.
• Demonstrates initiative, motivation, and resourcefulness in day to day operations.
• Attends any meetings as directed by management. Meetings may be held at other outside facilities.