RESPONSIBILITIES

• Reception Desk
  • To provide passengers with prompt, friendly and personalized service throughout the cruise.
  • Ensuring that all passenger requests, inquiries and concerns are responded to promptly and followed up on with the appropriate party.
  • Keeps the Chief Purser and Hotel Manager promptly and fully informed of all serious problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
  • Assisting in preparing passenger paperwork.
  • Assists with passenger billing and credit card registration.
  • Assisting in preparing passenger information materials and ensuring everything is printed on time (daily program, menus, etc.)
  • Provides cash exchange for passengers.
  • Maintains reception area to ensure that it is presentable, clean and orderly at all times
  • Maintains security of reception area by limiting access to authorized personnel
  • Prepares passenger boarding passes
  • Maintains and administers all reports and logs held at the Reception Desk, such as:
    • Recordkeeping of AVOs and maintenance requests.
    • Recordkeeping of the Reception Log (detailed log of all requests, concerns and repairs)
    • Recordkeeping of lost and found items.
• Port Clearances
  • Assisting in preparing documentation required to ensure ship’s clearances in ports.
  • Assisting during ship’s clearances.
• Administration
  • Operating the POS system onboard.
  • Preparing preliminary and final statements for passengers and crew, and collecting funds thereof.
  • Maintaining cash floats for the Reception Desk.
  • Assisting with crew sign offs and crew sign ons.
  • Assisting crew regarding the Pay Card system.
  • Assisting with passenger embarkation and debarkation process.
  • Safekeeping passports of passengers and crew, seaman’s books, contracts and all other documents; and maintaining the confidentiality of all.
• POS (point of sales) System
  • Operating the POS system, charging passenger and crew accounts.
  • Assisting with updating pricing and article information in the POS system
  • Assisting with importing and exporting financial and passenger information into/out of the POS system.
• Inventories
  • Assisting in counting inventories of the Gift Shop (where applicable), Salon/Spa (where applicable) and Office Supplies.

Skills, Experience & Qualification

• At least four years’ experience in the hotel industry in both practical and management and administration position
• Must have refined skills in public relations, which demands a very good command of the English and other languages as needed per ship assignment
• Efficiency with typing, computer knowledge of Windows, Word, Excel, MS Outlook. Additional: MXP POS application (or similar Ship Management System) Experience of Desk top publishing would be a plus
• Must have the ability to communicate with all levels of personnel and passengers
• Must have reasonable experience of administration work
• Should be an individual who is proactive, takes self-initiative, is reliable, able to work unsupervised, work towards tight deadlines and shows flexibility to work in each department.
• Ability to work in an international environment.
• Ability to perform well under pressure.