Professional Services Consultant II, Casino Gaming Job at IGT
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Overview
*This role can be Remote from Home anywhere in the US, but preference will be given to applicants who reside in Las Vegas, Reno or Gulfport, MS.
The Professional Services Consultant develops and delivers detailed technology solutions through consulting project activities.
- Provide professional services consulting around casino business operations, analysis, mentoring, training and support to casino operators on IGT gaming systems products,
- Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills.
- Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment.
- Performance is typically evaluated based on utilization, (i.e., billable hours).
- Project management activities include interaction with company and client managers and cost/schedule monitoring.
- May have some financial responsibilities including project cost estimating, proposal generation, and invoicing.
- May participate in sales and proposal presentations in addition to completing ongoing team account activities.
- Identifies additional product/services opportunities in customer organization.
Qualifications
- Two (2) to five (5) years related experience and/or education required, Bachelor’s degree preferred
- Technical responsibilities include knowledge of casino operational business practices, problem identification, software configuration & implementation, testing, training, and support
- Technical aptitude, professional presentation skills and superior customer service skills required
- Previous experience providing Mentoring, Training, and Support with software integration requiring varied interpersonal and technical skills
- Must be able to work cross functionally with Product Management, Engineering, Course Development, Support and Technical Training Support Services regarding Product Development, Documentation & Internal Training and Readiness
- Technical aptitude, professional presentation skills, and superior customer service skills required
- Ability to travel on average 50% but up to 80% (frequent and extended for multiple weeks at a time)
- Must be at least 21 years of age
- Must be able to stand for a full shift
- Must pass a background check
- Must be able to obtain required gaming licensing approvals with multiple jurisdictions required
- Available to work some weekends/holiday's
- Work overtime as required
- Credit check required
Preferred Qualifications
- Casino Marketing and/or Player Loyalty- Patron Management or Various Bonusing products
- Various other Casino Gaming Products - Tournament Manager or Dynasty ETG
- Casino Accounting - Machine Accounting
- Casino Slot Operations - EZPay, Machine Accounting; Fills & Jackpot Processing, Attendant Workstation, Advantage Monitor or Drop Utility
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
#LI-CK
#LI-USREMOTE
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $65,000 - $75,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.
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