Compensation: $55,000 - $70,000/year (Depending on Experience)

Benefits:

Medical | Dental | Vision | IRA w/Match | Accident | Critical Illness | Voluntary Life | EAP | FSA | Flexible Scheduling | PTO | Free Certification

Summary :

In this position, you will be making a positive impact on people's lives each and every day. Our mission is helping those who have faced tragedies such as building fires, flooding, storm damage, and other projects that require restoration. You will be there to help make the situation "Like It Never Even Happened."

The production manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Normal Working Hours, Additional Working Hours, and Travel Requirements :

This is a full-time position working 7:00 a.m. – 5:00 p..m, Monday – Friday,45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Primary Responsibilities:

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee the production of services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage production expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Secondary Responsibilities:

• Train production personnel.
• Recruit production personnel.
• Manage production personnel.
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Necessary Experience and Skill Set:

• Minimum 3 years of experience in operations.
• Minimum 1 year management and/or supervisory experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Strong communication skills, oral and written.
• Experience in cleaning, restoration, or construction preferred.

Formal Education/Training:

• Minimum of high school diploma or equivalent; associates degree or bachelor’s degree strongly preferred.
• Current industry certifications strongly preferred.

Physical and Work Environment Requirements :

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities.

• Regularly lifting up to 50 lbs independently.
• Occasionally lifting up to 100 lbs with assistance.
• Walking and standing for long periods of time.
• Travel Locally as needed.
• Sitting for long periods of time.
• Climbing ladder/working at ceiling level heights.
• Working in tight spaces ( i.e. crawl spaces, attics, etc.
• Repetitive lifting, pushing, pulling objects.
• Working with and around chemicals.
• Working overhead.

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety and other PPE.

The Company will endeavor to make a reasonable accommodation of an otherwise qualified applicant or employee related to an individual's: physical or mental disability; sincerely held religious beliefs and practices; and/or any other reason required by applicable law, unless doing so would impose an undue hardship upon the Company's business operations. Any applicant who needs an accommodation in order to perform the essential functions of the job should disclose this request to the Human Resources department by emailing vtescher@servprofargo.com

SERVPRO is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender, gender identity or expression, sexual orientation, marital status, familial status, military service and veteran status, physical or mental disability, genetic information, public assistance, local human rights commission activity, or any other characteristic protected by applicable federal, state or local laws and ordinances.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.