About Us

Mass General Brigham Community Physicians (formerly known as Partners Community Physicians Organization) is a member of the Mass General Brigham system, founded by Brigham and Women’s Hospital and Massachusetts General Hospital. Our doctors are part of a broad network of providers that includes our world-renowned academic medical centers, nationally recognized specialists, conveniently located community hospitals, exceptional rehabilitation and home care services, and more!

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?

Location

Mystic Healthcare is committed to building healthier communities. Our experienced teams of primary care physicians, cardiologists and advanced practice clinicians offer comprehensive, compassionate care for the entire family with convenient access to cardiac testing, labs and imaging.

We are located at 127 Main Street in Medford, Massachusetts.

General Overview

Reporting to the Practice Manager, the Practice Assistant Team Lead is responsible for training both new and existing employees, answering incoming phone calls, and handling patients' needs in a professional and courteous manner.

• Train both new and existing practice assistant employees
• Act as a go to for new and existing employees’ issues with the Epic EHR.
• Act as liaison for nurse triage
• Process and follow up on prior authorizations
• Works on various tasks as assigned by Practice Manager
• Retrieve messages from answering service and respond to messages accordingly
• Answer incoming telephone calls, scheduling appointments
• Handle difficult patients in the office, on phone calls and messages in a calm polite manner
• Print and process letters or documents to be sent to patients
• Employee must be cross trained to back up the check in or check out desk to greet patients
• Obtain appropriate demographic information, confirm insurance eligibility, and process paperwork accordingly in the EHR system
• Other duties, as assigned

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience as a Medical Receptionist required.
• Must have recent EPIC EMR experience.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person
• Outpatient

Ability to commute/relocate:

• Medford, MA 02155: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical office: 3 years (Required)

Work Location: In person

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