Position Summary:

Using a customer service approach, Placement Specialists develop and maintain exemplary relationships with non-profit organizations and employers to create volunteer (Work Experience Programs -WEP) and employment opportunities for program participants.

Essential Job Functions:

• Upholds all agency policies and expectations in performing their job.
• Establishes trust and rapport with program participants to effectively engage them in Families Forward services.
• Runs reports in Fedcap CARES and uses data to plan daily and weekly tasks.
• Cultivates enduring relationships with employers and non-profits which result in ongoing volunteer and/or employment opportunities for participants.
• Matches participants with WEP assignments and employment opportunities based on their FCA, vocational evaluation, TANF work requirements/hours, and need for accommodations.
• Ensures utilization of IVR at all WEP sites.
• Aims to help participants get jobs consistent with their interests and skills at a minimum of 30 hours a week.
• Facilitates Field Training / On-The-Job (OJT) placements with non-profit and for-profit companies that lead to employment opportunities.
• Conducts follow-up calls and visits to ensure that nonprofit partners are satisfied with their volunteer(s), answer any questions about BTC, and mediate any concerns.
• Conducts follow-up calls and visits to employers to ensure their satisfaction with their hires from Families Forward, inquire about new vacancies, and mediate any concerns.
• Creates recruitment strategies for hiring events, retention events, and on-site employer panels.
• Works with WRI and others to host hiring events that strategically match participants with employers who are specifically seeking their skills and backgrounds.
• Tracks working participants to ensure that they are meeting their required hours through employment and/or engagement in other activities.
• Maintains exceptional recordkeeping and documents all communication and contact with participants, WEP sites, and employers.
• Validates retention benchmarks at 30, 90, and 180 days for working participants.
• Represents the agency to all stakeholders and in the community in a positive and professional manner.
• Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

• Education and Experience:

• Bachelor’s degree and/or equivalent experience.
• Experience working as a placement specialist in a non-profit environment is preferred.
  

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.

Equal Opportunity Employer

#FAMILIESFORWARD

Mission: Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.

Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.

Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.

Fedcap, Inc. launched as part of The Fedcap Group in 2018.

Website: https://fedcapinc.org/