Presbyterian Women’s Care covers a wide range of women’s reproductive health needs from obstetrics to gynecological care. We provide well-woman visits, OB/GYN care and support, including family planning to pregnancy and beyond. Our team of dedicated physicians and certified nurse midwives can treat any of your OB/GYN needs. We also offer classes and support groups on a wide variety of women’s healthcare topics. Our team has earned the prestigious Baby-Friendly® Hospital designation from Baby-Friendly USA, Inc..
The Patient Visit Specialist performs visit closure activities to coordinate patient care while providing an exceptional patient experience for the successful completion of the next steps ordered by the clinician. The chosen individual would have advanced scheduling (Return scheduling knowledge to include the ability to scrub schedules for accuracy and efficiency in the home department) for specialty or radiologic procedures, recognizing payor requirements, and obtaining prior authorization/certification/referrals for visits/procedures. The individual will process daily referral work queues for authorization, deferring only those that require payor consideration. Work Primary Care and most Specialty Care offices must process STAT and ASAP referral work queues for results received, and monitor in-baskets and reports for overdue results, waitlisted appointments, recalls, etc.
Academic Preparation:

• High school or equivalent
• Short-term training in Medical Terminology
• Familiarity with CPT and ICD-10 coding

Experience:

• Minimum 18 months experience in a medical office setting with significant MD interaction
• Proficiency in prior authorization/certification/referral process
• Must pass EPIC competency for Registration at the completion of Epic Clerical Training class

Professional Requirements:

• Pass the annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums

Abilities:

• Requires strong organizational and multi-tasking skill sets
• Significant customer service skill set paramount
• Must be able to function under pressure while maintaining professionalism
• Working knowledge of CPT and ICD-10 coding

Location: 2400 Unser Blvd, Rio Rancho, NM 87124

Job Type: Full-time

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