UW Medical Center - Northwest has an outstanding opportunity for a PER DIEM, PATIENT SERVICES SPECIALIST. Demonstrates service excellence standards in independently performing the following support services: reception and check-in patients; obtain and verify registration and insurance information; collect payments at time of service; schedules appointments; coordinates care with other services; answers phones and provides initial triage; perform other necessary activities to maintain clinic operations.

The Patient Services Specialist supports the Heart Institute by providing referral processing and scheduling for seven Heart Institute Clinic locations, including Cardiac Diagnostic imaging and Cardiac Rehab. The intake team supports timely contact to patients and referring providers for the referrals that are sent to the Heart Institute.

PRIMARY RESPONSIBILITIES:

Demonstrates excellent customer service skills

Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with office Lead, Supervisor or Manager to find solutions

Accepts patient payments (co-pays, deposits, etc.)

Coordinates and assists in scheduling ancillary appointments and consults

Using clinic guidelines, gathers information on the telephone re: the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary, uses appropriate documentation tools

Reviews daily schedules to identify required medical records requests

Orders, coordinates, and distributes medical records as needed

Processes all copying request and follows UW guidelines in sending appropriate requests to HIM

Scans all in house test results, ultrasounds, ECGs, etc…attaches to appropriate order

Obtains necessary insurance plan information

Maintains ongoing documentation and tracks authorized referrals

Reviews the Epic Referral Queue daily for incoming orders and new patient referrals

Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)

Reviews and works daily Televox reports

May be required to float to the Mountlake Terrace Heart Institute

REQUIRED QUALIFICATIONS:
High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR equivalent education/experience.

ABOUT UW MEDICINE NORTHWEST
UW Medical Center - Northwest is a good friend and neighbor in North Seattle and south Snohomish county, providing a nationally recognized level of care with a 60-year record of meeting local needs. Every team member is treated with kindness and respect and valued for their unique contribution to the healing and well-being of each patient. And every team member is encouraged to grow professionally. As part of the UW Medicine community of care, we offer a stable, rewarding, healthy work environment with great benefits and opportunities for advancement.

Teamwork. Community. Opportunity. Become part of our team, and join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.