Patient Services Representative - THMG, Cardiology Wyomissing Job at Tower Health Medical Group
Overview
Moving scheduling function from the Access Center back into the office. We are looking for upbeat, outgoing, customer service experienced candidates. This is essentially a call center like position with little in-person patient contact. Tasks: 95% Scheduling/Phones (internal call center function), 5% Cross Coverage for Registration
Responsibilities
The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
Qualifications
Education Requirements
Experience
Certification and Licensure
Required Skills
Moving scheduling function from the Access Center back into the office. We are looking for upbeat, outgoing, customer service experienced candidates. This is essentially a call center like position with little in-person patient contact. Tasks: 95% Scheduling/Phones (internal call center function), 5% Cross Coverage for Registration
Responsibilities
The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
Qualifications
Education Requirements
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
Experience
- No experience
Certification and Licensure
- CPR Certification - Based on Department
Required Skills
- Computer Skills to include use and navigation
- Customer Service Skills
- Detail Oriented
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Keyboarding
- Medical Terminology
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Multi Line Telephone Operational Skills
- Multitasking
- Organizational Skills
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