Part-time Front Desk Attendant Job at Aileron Management
Aileron Management Boone, NC 28607
Do you love greeting guests with a smile and providing excellent customer service? Work in the only boutique hotel with a rooftop lounge in downtown Boone. We offer employee discounts and a friendly team and healthy work environment.
The Horton Hotel is a 15 room boutique hotel with a swanky lobby lounge and rooftop bar in the heart of downtown Boone, opened in Feb of 2019. We are looking for Front Desk Staff to join our dynamic team.
About Us
The Horton is managed by Aileron Management. We've built a vibrant culture where associates feel empowered and fulfilled, ready to enrich others and be enriched. When you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!
The Job
The Front Desk Attendant is responsible for greeting guests and managing all aspects of their accommodation while providing excellent customer service.
Job Duties Include:
- Greet and interact with guests in a warm, friendly and professional manner.
- Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
- Set-up, maintenance, and break down of breakfast buffet
- Assist guests as needed
- Provide excellent customer service to guests
Required Skills & Experience
- Strong verbal and written communication skills.
- Strong computer skills.
- Customer service experience preferred.
- Must be able to work some evening, weekend, and holiday shifts.
Benefits
-
- 401(k) with company match
- Employee Assistance Program
- Referral Program à Earn $500 for referring someone
- Employee Recognition Program à earn gift cards
- Employee discounts
- Double-time pay on Company holidays - 7 per year
- 10% off hotel rooms and 20% off retail shop
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