OPERATIONS TEAM

Roles & Responsibilities

Reports to: Operations Manager

OUR STORY: Brooklyn Boulders (BKB) opened its doors in 2009, and from the beginning has always strived to create a place for connection where diverse communities of climbers, creatives, artists, and fitness enthusiasts can find their home. We believe that connection is the key to a flourishing community, and we make every effort to curate connection within our facility.

We live and breathe our CORE VALUES.

• GET WEIRD - Be yourself. BKB is your creative playground.
• CO-CREATE - Trust your team. Results are stronger when we collaborate.
• BE RELENTLESS - Attitude is everything. Take risks. Fall hard. Get back up.
• MAKE IT BEAUTIFUL - Create something extraordinary. Be proud to share it. Never stop improving.
• MAKE IT AN OPEN HOUSE PARTY - Encourage diversity and inclusion.

WHO WERE LOOKING FOR:

A problem solver who is very hands-on by nature. Someone who has a passion for having fun and connecting with people while hanging with the team! The Operations Team provides seamless and exceptional experiences for our community members. They focus on service, sales, risk management and cleanliness in the day-to-day operations of the facility. Theyre a team of rockstars who seek out opportunities to support one another.

Its time to get weird with Brooklyn Boulders

YOU WILL:

• Be a fun, outgoing ambassador for the business and the sport of climbing both on and off the wall and on and off the clock.

• Exemplify outstanding service. Engage every guest: member, non-member, kid, and family.

• Stay up-to-date on facility offerings, upcoming promotions, events, staff training, and any and all recent communications

• Be a POS wizard. Understand how to uphold gym policies and problem solve customer queries at the front desk.

  • Keep MBO Clean!

    • Collect unpaid or past due classes/billing when noticed

    • Dont give stuff away for free!

    • Enter all class details where appropriate in participants POS system profile (auto-belay cert, additional passes etc).

    • Ensure all bookings are prepaid in full

    • Leave notes on account where applicable

    • Ask your Shift Supervisor for support when needed

• Be able and available to value match customers with products based on their needs and experience.

• Ensure completion of waivers by any new guest

• Merchandise and straighten products with direction and under supervision of the Operations Manager

• Stock and restock as needed all food items, display items, shirt sizes, etc.

• Use the tools available (air compressor, sprays and towels) to remove chalk off the retail area daily

• Use the facilities checklist to keep all areas of the facility clean and orderly. Never leave a space without making it look better than when you entered

• Be proactive in identifying areas of the facility that need cleaning and get support to make it happen.

• Support with Special cleaning chores and other projects/tasks as assigned by Shift Leader or Operations Manager

• Exercise risk management at all times

  • Ensure first-aid supplies are stocked

  • Give facility orientations to all new guests, including auto belay orientation

  • Be on the lookout for guests rope climbing without certification tags

  • Do facility risk management walkthroughs during your shift

  • Keep an eye out for hazards in the gym (water bottles on mats, spilled beverages, bouldering over people, improper belaying, or belaying without a certification, unsupervised kids)

• Be a positive force on your team:

  • Constantly strive for improvement - work hard, play hard

  • Embrace change and present solutions to pain points

• Ensure the gym is clean and organized:

  • Perform facility cleaning checklist duties as required

  • Conduct continuous spot-cleaning with a focus on dust and chalk control

• Once properly trained and approved, teach classes including Intro to Climbing, Learn the Ropes and other introductory classes, as required

• Help facilitate training of new hires as necessary

• All other duties as required

YOU HAVE:

• Excellent written and verbal communication skills.

• Prior experience in the hospitality industry.

• A strong sense of motivation and a drive to see a job well done

• Experience using MindBody Online (or another POS system) and/or CRM software is a plus!

• Knowledge of and/or experience in the rock climbing, fitness, and/or entertainment industries - a plus but not required!

• Interest in learning or developing rock climbing skills is a plus

ATTITUDE IS EVERYTHING and the OPERATIONS team is

• Enthusiastic, hard-working, and approaches the work day with a giver mentality.

• Focused on the details, always presenting our facility to members and guests in the best possible light.

• Not afraid of achieving tough, demanding goals, and has a desire to continue raising the bar.

Disclaimer - This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principle duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Though our Team Members come from a wide range of experiences and are as unique as our business, we are all united under our ultimate purpose: belonging and inspiration through experiences that engage imagination, passion, and physical potential. Were excited to have you join our team of co-creative, hardworking, and driven individuals; welcome to Brooklyn Boulders!