Job Title: Office Clerk

Position ID: 43-4199

Client Name: Florida Department of Health

Location : 1350 NW 14th Street, Miami, FL 33125

Schedule : Monday- Friday 7:30AM to 4PM

Pay rate: $14.04/h on W2 rate confirmation

Spanish or Creole required

Roles and Responsibilities :

• This Senior Clerk position is assigned to the registration area at the Refugee Health Assessment Program.
• The incumbent performs a variety of clerical duties related to Clinical Administrative Support Services (CASS) and is cross trained among all the clerical areas of the clinic.
• Duties will vary and be assigned according to support service needs at any given time; the incumbent will be flexible, approachable and accept change readily.
• Incumbent will follow Health Insurance Portability and Accountability Act and information security regulations to ensure confidentiality and privacy of the client health information.
• Incumbent will establish good rapport with staff and clients and provide positive customer service.
• Incumbent is expected to adhere to established Health Department policies and procedures.
• Staff assignment of duty station, work hours and workdays may vary based on agency/unit needs.
• This position requires incumbent to speak English, Spanish and/or Creole
• Providing face-to-face or telephonic customer service, cashier, clerical experience and basic computer skills.

Required Skills

• Ability to self-monitor work for accuracy and maximum productivity
• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Strong internal and external customer service skills
• Ability to independently solve problems
• Strong verbal and written communication skills in addition to good listening skills
• Ability to work effectively and cooperatively with others
• Knowledge of patient confidentially laws
• Ability to work with a diverse population
• Ability to review data for accuracy and completeness
• Ability to perform mathematical calculations
• Knowledge of medical insurance
• Ability to prepare accurate reports and correspondence
• Microsoft Word, Excel, Outlook, Teams, Q-Flow, Avaya phone syste

Job Types: Full-time, Temporary

Salary: $14.04 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Miami, FL 33125: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)
• Creole (Preferred)

Work Location: One location

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