Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

RESPONSIBILITIES:

*Total responsibility for Facilities, Receptionist, Mail & Office Services throughout multiple cities
* Prepare "Operating Procedures" for all work provided within the tactical delivery of services.
* Ensure all Engineering & Maintenance response times for service desk tickets, onsite vendor management, routine/scheduled maintenance of FFE, HVAC, move execution, emergency actions are completed on time.
* Ensure Reception Services response times, such as handling phone, guests, security collaboration, administrative tasks are done on time.
* Clearly present performance trends, explain progress on key dimensions, identify areas of risk, and preventively suggest strategies and tactics to continuously improve performance and cost
* Measure SLA performance, collect data on actual performance against SLAs on monthly basis and provide to client in the form of a monthly electronic file.
* Maintain up-to-date performance and compliance information such as data, records, and program logs, throughout the duration of the contract.
* Maintain spaces and any furnishings, supplies and installed equipment in them in accordance with client corporate policies.
* Conduct work in a manner minimizing risk of damage, disruption or service loss for client property or assets, including those that TMG is not directly responsible for maintaining.
* Oversee the activities of maintenance contractors working within the building, confirm vendors have completed their work to the required specifications.
* In addition to maintenance & utilities, liaise with all other services under Facilities auspices, such as janitorial, grounds, food and pantry services, waste management & engineering services. Alert management of building discrepancies.
* Ensure that new office setups have the required furniture, keys, wire management, surfaces and file drawers are clean, and that all ergonomic adjustments are performed
* Responsible for relocating equipment as related to the project scope including Computers and servers, lab equipment, prototype systems which may be found in offices, labs, and data centers

SKILL SETS:

* 4-year college degree is preferred; or equivalent experience in related field
* Requires proven track record of operations leadership and integrity by possessing 5-7 years of related experience in Production, Office services, Facilities Management, Workplace Services; extensive management experience.
* Experience within a technical environment, and a good understanding of M&E Building Services
* Experience with Front of House Services to include Receptionist, Mail & Office Services
* Ability to manage resources with leadership skill which will include the ability to effectively manage the customer experience
* Possesses experience in a team environment by maintaining positive, productive relationships with co-workers, peers, management, and clients
* Exceptional operational expertise including quality and six sigma process improvement and problem solving skills
* Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining and developing staff
* Demonstrated ability to balance tactical business needs with strategic directions
* Ability to build strong internal and external business and customer relationships
* Ability to solve complex and unique problems that have a significant impact on the business
* Strong interpersonal and communication skills
* Excellent analytic, verbal and written communication skills.
* Working knowledge of Microsoft Office Suite with proficiency in Excel and PowerPoint
* Quarterly travel to other cities requiring overnight stays

Job Type: Full-time

Ability to commute/relocate:

• Fort Lauderdale, FL: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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