Member Services Representative Job at Kiawah Island Community Association

Kiawah Island Community Association Kiawah Island, SC 29455

Bi-weekly mileage compensation and $600 in hiring bonuses for all new hires!

We offer competitive pay + robust benefits:

  • Retention bonus - $100 at 30 days, $200 at 60 days, $300 at 90 days
  • 2 great health benefit plans to choose from, one option is FREE for employee only coverage!
  • Dental, vision, accident, critical illness, and supplemental life insurance coverage available
  • $25K life insurance, short-term, and long-term disability provided at no cost
  • HSA employer contribution
  • Paid holidays and accrued time-off
  • 401k contribution match, immediate vesting after 1 year
  • Wellness benefits, COVID vaccination incentive, fitness reimbursement, smartwatch contribution, and more!
  • Access to pristine beaches, on-island fishing, biking trails, etc.

Responsibilities and Duties

  • Provide KICA standard customer service at the Sandcastle and other KICA facilities.
  • Process new members and update existing members information
  • Collect fees for facility usage and post to appropriate accounts.
  • Provide necessary orientation to volunteers, caterers, and patrons using the facilities.
  • Assist in the maintenance of records, contracts, events, and reservations.
  • Assist with events, as necessary.
  • Coordinate with facilities staff to ensure that fitness equipment remains clean, with an available supply of clean towels and cups for member use.
  • Follow all company policies and procedures to the Kiawah Standards.
  • Other duties as assigned.

Qualifications and Abilities

  • Associates degree in related area or equivalent experience.
  • Ability to interact effectively with members, guests, KICA staff, and Committee members.
  • Adaptable to flexible working hours including weekends, nights and holidays.
  • Proven customer service skills.
  • Excellent oral and written communication ability.
  • Computer skills to include data entry and basic knowledge of Microsoft Word and Excel. Knowledge of PowerPoint, Publisher, Adobe InDesign, and other creative software is a plus.
  • Physical Requirements:
    • Prolonged periods standing, walking, and/or sitting at a desk.
    • Must be able to work in a variety of weather conditions, especially the summer heat.
  • Other requirements:
    • Pass a pre-employment drug screen, criminal background check, and driving record check.
    • Possess a valid South Carolina Drivers License
    • Able to multitask in a fast paced environment


Kiawah Island Community Association is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.




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