Member Services Representative Job at Buckeye Rural Electric Cooperative
Summary:
Member services representative needed to provide excellent customer service to all consumers and members of the public by utilizing an internal interface to process requests, payments, and record communication. He/she will be working to increase satisfaction and promote good business between consumers by accurately and efficiently maintaining customer accounts, initiating service requests, and responding respectfully and in a timely manner to all consumer requests, even complaints.
This is a full-time, in-office job opportunity. The schedule is Monday to Friday, 7:30 a.m to 4:30 p.m. with occasional overtime. The wage is highly competitive and we offer a comprehensive benefit plan which includes health, dental, vision, and retirement plans.
Requirements:
- High school diploma required, associate degree preferred.
- Must have two years of customer service experience, ideally in a high-volume atmosphere.
- Must have cash handling experience and have the ability to multitask.
- Must be able to type and transcribe conversation notes.
- Must have excellent written and oral communication skills.
- Must be able to work well with a diverse group of people.
- Previous high-volume phone experience in an office environment is preferred.
Buckeye Rural Electric Cooperative is a non-profit electric utility that provides service to over 18,000 consumers in the growing community near Gallipolis, Ohio. Since its incorporation in 1938, under the Rural Electrification Administration Act, Buckeye REC has proudly provided electric utility service to the community it serves.
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