Lodges Owner Services Administrator - Year Round Job at Deer Valley Resort
Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, just 38 miles east of Salt Lake City International Airport, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Deer Valley Resort is home to a staff of over 2,800 wonderful individuals. Our staff consists of locals, transplants, and seasonal workers from all 50 states as well as international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! Find a great job at a resort that's not only one of the best in the world, it feels a lot like home (last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
NEW! $20 per hour minimum starting wage for non-tipped position
NEW! Financial wellness resources are available to our staff
NEW! Tuition discount programs at University of Arizona Global Campus (UAGC) and Colorado State University (CSU Global)
Healthcare options, vision and dental benefits are available for staff members
125(k) Cafeteria Plan, 401(k) Savings Plan, and optional life insurance are available
A complimentary Employee Assistance Program is provided for staff members
Ski perks include skiing up to seven days per week at Deer Valley Resort during non-holiday periods, friends and family ski discounts, free staff ski lessons and discounted rentals
Free skiing or riding offered at Alterra Mountain Company-owned resorts (excluding CMH Heli-Skiing)
Free skiing or riding are offered at select local Utah resorts
Discounted lift ticket rates are available for staff members at Ikon Pass partner resorts (employee only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing for seasonal full-time staff
A variety of discounts are offered to staff members from a wide range of businesses, restaurants, shops and service providers in and around the Park City community
Uniforms are provided for most positions
PURPOSE OF POSITION: Primarily, provides owner services and maintenance administration support related to billing, coordination of residence updates and maintenance projects. Secondarily, provides support to other areas of the operation as needed – front office, general store, conference services, etc.
Responsibilities include monthly owners services accounting/billing and project management support. Prepare reports for management regarding owner’s statements. Provides timely response to requests for information to owners and on project logistics. Maintains owner database information and communicate updates/changes. Assist various departments as needed to ensure exceptional service is provided to owner services, maintenance, front office and other departments as needed.
JOB DUTIES AND RESPONSIBILITIES:
- Able to review owner monthly financial statements and facilitate work related to unit status, accounting processes and owner work requests
- Facilitate owner reservations to ensure accuracy. Communicate with Front Office, Maintenance Manager and Housekeeping Manager
- Provide timely response to owners’ questions regarding rentals, unit availability, reservations, and revenue statements. Update gross revenue spreadsheet to provide revenue information for owners and realtors
- Assists maintenance manager on work order entry, processing, and month-end close
- Able to efficiently transition to front office support as needed – front desk (supervisory role), general store, etc.
- Continually look for ways to improve the owner residence experience
- Supports Owner Services in the coordination of resources, internal and third parties/vendors for the flawless execution of project(s)
- Reports and escalate issues to management as needed
- Works with Owner Services to track project performance, specifically to analyze the successful completion of short and long-term goals
- Perform other related duties as assigned
SPECIFIC JOB REQUIREMENTS:
- Communication - Effectively interacts with Deer Valley Resort Managers, Owners and their agents, and HOA members, forging relationships with all key constituents to build a level of trust and support within these various groups. This is done through constant communication and relationship building on an on-going basis
- Financial and Budgetary Expertise - Demonstrates the knowledge and expertise required to analyze financial statements including profit and loss statements, balance sheets, homeowner statements and other various accounting reports. Strong comprehension of both a homeowner association budget and lodging budget for your operation including analysis of past trends
- Operational Management Skills - Demonstrates the ability to implement and execute the various programs, systems and policies that exist within the lodging division. This requires a general knowledge of all systems (Maestro, Manager Plus, etc.), and the ability to supervise and monitor the proper implementation and use of these various systems
- In addition to administrative duties, has ability to support project teams of various sizes and see them through to completion
- Able to complete projects in a timely manner
- Effective time management experience
- Good communication skills – both written and verbal
- A keen eye for detail and desire to probe further into data for best solutions
- Excellent time management skill
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